Director, Account Management

Mastercard, Inc.; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading financial services company in Jakarta is seeking a Director of Account Management to oversee customer relationships and maximize profitability. The successful candidate will bring prior Business Development or Account Management experience, particularly in the Financial Institution sector, and demonstrate strong negotiation and relationship management skills. The role entails designing strategic plans while collaborating with cross-functional teams to deliver exceptional customer value.

Qualifications

• Prior experience in Business Development or Account/Product management.
• Financial Institution-related industry experience preferred.
• Ability to integrate knowledge across Sales, Product, Marketing, operations, and risk.

Responsibilities

• Manage relationships and profitability of target customers.
• Design and execute strategic plans for customer profitability.
• Develop strong relationships with influencers at customer banks.

Skills

Self-driven

Organized

Strong negotiation skills

Relationship management

Ability to multi-task

Analytical skills

Job description

Director, Account Management

Mastercard, Inc. Jakarta, Indonesia Apply now Posted 26 days ago Permanent Competitive

Director, Account Management

Mastercard, Inc. Jakarta, Indonesia Apply now

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Overview
Reporting to the FI Head Sales, Indonesia, this role offers the opportunity to manage all aspects of the MasterCard relationship with assigned customers in Indonesia.
The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills. The incumbent will be required to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.
The ideal candidate will be one with strong execution focus and possess solid Financial Institution / Payments industry experience, gained in Business Development /Product management. He will also be very comfortable dealing with technology.
This is an individual contributor (IC) position.

Role
Maintain primary responsibility for managing the relationship and profitability of target customers.
Responsible for all account management/business development activities for customer set.
Design and execute strategic/tactical plans to enhance customer and MasterCard profitability.
Develop strong working relationships with key influencers at customer banks and with MasterCard support teams.
Work with MasterCard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration.
Leverage all MasterCard brand sponsorship properties, product/services to deliver exceptional customer value.
Responsible for all administrative and operational issues for the target customer set.
Manage & develop new and existing products; programs and services, as required.
Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy.
Recommends market strategy including pricing; introduction to market; profit planning; expense budgets; etc.

All About You
Prior experience in Business Development/ Account/product management.
Candidates with work experience in the Indonesia Financial Institution related industry domain preferred.
Candidate must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.
Skills:
Self-driven, organized and pro-active
Able to multi-task
Entrepreneurial and commercially focused
Strong impact and influencing, negotiation skills
Strong relationship, communication, presentation and marketing skills;
Work well in a small team leveraging colleagues' skills
Good in using analytic tools

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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