Digital Sales & Support Representative

TalentPop App; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 164.122.000 - 246.185.000; Full time

Job summary

A growing e-commerce service provider is seeking a motivated Digital Sales & Support Representative to join their remote team. The role involves assisting customers during their shopping experience and contributing to sales goals. Ideal candidates should have e-commerce or customer service experience, excellent communication skills, and the ability to work in a fast-paced environment. The position offers performance-based raises, paid time off, and a fully remote setup.

Benefits

Performance-based raises

Paid time off

HMO health coverage

Recognition bonuses

100% permanent work-from-home

Qualifications

• At least 1 year of experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Detail-oriented, self-motivated, and solution-focused.

Responsibilities

• Respond to customer inquiries via phone, live chat, email, and SMS.
• Recommend products and identify upselling opportunities.
• Handle questions about orders, shipping, tracking, and returns.

Skills

Customer service

Sales support

Communication skills

E-commerce experience

Tools

Shopify

Zendesk

Gorgias

Job description

Overview

Join TalentPop App as a Digital Sales & Support Representative! At TalentPop App, we’re redefining how e-commerce brands connect with their customers. We collaborate with fast-growing online businesses to deliver top-tier service and sales support that enhances every step of the buyer’s journey. If you’re someone who transforms questions into solutions, challenges into opportunities, and conversations into conversions — this role is for you. We’re looking for a motivated and customer-focused Digital Sales & Support Representative to join our remote team. In this role, you’ll support customers throughout their shopping experience while actively contributing to sales goals and retention efforts. If you\'re ready to make an impact while working from home, keep reading — we’d love to meet you!

What You’ll Do

• Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
• Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
• Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
• Brand Representation: Deliver a personalized experience that reflects each brand’s voice, values, and standards.
• Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
• Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.

What We’re Looking For

• At least 1 year of experience in e-commerce, customer service, or sales support.
• Excellent written and verbal communication skills.
• Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
• Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
• Detail-oriented, self-motivated, and solution-focused.

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required).
• Personal PC or laptop with a minimum i5 processor.

Why Join TalentPop App?

• Performance-based raises and commission opportunities.
• Paid time off to relax and recharge.
• HMO health coverage for peace of mind.
• Recognition bonuses to celebrate your wins.
• 100% permanent work-from-home setup.
• Supportive and collaborative team culture with room for career growth.

When applying, please include the application code: BCS

Ready to bring exceptional service and smart sales support to the world of e-commerce? Apply now and become a Digital Sales & Support Representative at TalentPop App!