Digital Marketing Account Executive

Work from Office at Jalan Pulau Komodo I, No. 4, Denpasar Barat, Bali.

About PT. Media Group Asia (SATUVISION):

PT. Media Group Asia (SATUVISION) is a performance digital marketing agency that provides innovative solutions for the hospitality industry to help hotel and resort businesses grow online. With a focus on website design and development, content marketing, performance advertising, SEO, and other digital marketing services, SATUVISION has a proven track record of delivering exceptional results for its hospitality clients. The company has established a strong presence in Bali and Jakarta and is widely recognized as a leader in the industry.

Job Brief

We are looking for a proactive and dynamic Digital Marketing Account Executive to manage and nurture client relationships, ensuring client satisfaction and growth. The ideal candidate will have a solid understanding of digital marketing strategies, excellent communication skills, and experience in managing client expectations. You will act as the primary liaison between clients and our internal teams, ensuring projects align with client goals and are delivered on time and within scope.

Responsibilities

• Client Relationship Management: Serve as the main point of contact for assigned clients, building and maintaining strong, long-lasting relationships.
• Communication: Ensure clear, timely, and effective communication with clients regarding project status, updates, deliverables, and any changes in scope.
• Account Growth: Identify opportunities to upsell or cross-sell additional services to clients based on their needs and business objectives.
• Project Coordination: Collaborate with internal teams (e.g., content, design, performance marketing) to ensure projects meet client expectations and are delivered on time and within budget.
• Reporting: Prepare and deliver regular performance reports to clients, offering insights and recommendations for optimization.
• Issue Resolution: Address client concerns and challenges proactively, working with internal teams to resolve issues and maintain client satisfaction.
• Strategy Support: Assist in developing and implementing marketing strategies that align with client objectives and drive business growth.
• Documentation: Maintain accurate and up-to-date documentation related to client accounts, including communication records, project plans, and billing details.
• Feedback Loop: Collect and relay client feedback to internal teams for continuous improvement.

Requirements:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum 2 years of experience in account executive or a client-facing role in a digital marketing or advertising agency.
• Strong communication and interpersonal skills, with the ability to build rapport and maintain positive client relationships.
• Basic understanding of digital marketing strategies and tools (e.g., SEO, content marketing, social media, performance advertising).
• Proficiency in using CRM tools and project management software (e.g., Asana, Trello, Notion).
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
• Problem-solving attitude and ability to handle client complaints and escalations professionally.
• Candidates must be based in Bali or willing to relocate.
• Experience working in an agency is highly preferable.

Working Hours:

• Day off on weekends (Saturday & Sunday)