Deputy General Manager - Hotel

Manajemen (Hospitaliti & Pariwisata); Tangerang; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant General Manager to oversee hotel operations and enhance guest experiences. This role involves strategic management, recruitment, and marketing initiatives to attract guests. With a focus on quality assurance and compliance, the ideal candidate will have a strong background in hotel management and a passion for delivering exceptional customer service. Join a dynamic team that values leadership and innovation in creating memorable stays for guests.

Qualifications

• 5+ years of hotel management experience is essential.
• Strong leadership and communication skills are required.

Responsibilities

• Lead and coordinate hotel operations and pre-opening phases.
• Manage departments and ensure compliance with health protocols.

Skills

Leadership Skills

Interpersonal Skills

Problem-Solving

Communication Skills

Customer Service

Education

Bachelor's degree in Tourism

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

Hotel Management Systems

Job description

Established in Jakarta in 2023, PT Delonix Group Indonesia is a subsidiary of Delonix Group - China. Delonix Group is a global investment and tourism conglomerate, primarily focusing on offline consumer sectors such as hotels, restaurants, and airport lounges. The group's investment portfolio includes over 1,600 managed and contracted hotels across major tourist and business centers worldwide, totaling over 245,000 rooms.

Job Descriptions:

1. Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, particularly the GM and Corporate Leader.
2. Lead and coordinate the pre-opening and operational phases of the hotel project, working closely with stakeholders, contractors, and team members to ensure timely and within-budget completion of tasks.
3. Assist the interim GM in overseeing recruitment and hiring of key personnel, including department heads and staff, and coordinate training programs for new team members.
4. Coordinate marketing and promotional strategies to raise awareness of the new hotel and attract guests, collaborating with the marketing team on campaigns.
5. Manage departments such as Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation, and Food Safety.
6. Implement and oversee quality assurance processes to meet or exceed brand standards and guest expectations.
7. Plan and coordinate initiatives to enhance the guest experience, including events, amenities, and personalized services.
8. Gather guest feedback and adjust processes, services, and systems accordingly.
9. Collaborate with corporate IT teams to implement and test hotel management systems like reservation and point-of-sale systems.
10. Enforce health and safety protocols, ensure compliance with local regulations, and conduct drills and staff training for emergencies.

Requirements:

• Bachelor's degree in Tourism, Business, or Marketing.
• Minimum of 5 years of hotel management experience.
• Strong leadership skills.
• Excellent interpersonal and communication skills.
• Problem-solving abilities and capacity to manage unexpected situations.
• Passionate about delivering high-quality customer service.

How many years of experience do you have as an Assistant General Manager?