Deputy General Manager - Hotel

PT Delonix Group Indonesia; Tangerang; On-site; USD 30,000 - 70,000; Full time

Job summary

An established industry player in the tourism sector is seeking a dynamic Assistant General Manager to oversee hotel operations and lead a dedicated team. This role involves strategic management, enhancing guest experiences, and implementing effective marketing strategies. With a focus on quality assurance and compliance, you will collaborate with various departments to ensure exceptional service delivery. If you are passionate about the hospitality industry and have a proven track record in hotel management, this is an exciting opportunity to make a significant impact in a growing organization.

Qualifications

• 5+ years of hotel management experience required.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead and coordinate hotel project phases, ensuring deadlines are met.
• Develop marketing strategies to attract guests and enhance their experience.

Skills

Leadership Skills

Interpersonal Skills

Problem-Solving Skills

Customer Service

Education

Bachelor's degree in Tourism

Bachelor's degree in Business

Bachelor's degree in Marketing

Tools

Hotel Management Systems

Job description

Established in Jakarta in 2023, PT Delonix Group Indonesia is a subsidiary of Delonix Group - China. Delonix Group is a global investment and tourism group focusing on offline consumer sectors such as hotels, restaurants, and airport lounges. The group's portfolio includes over 1,600 hotels worldwide, with more than 245,000 rooms.

Job Descriptions :

1. Support the overall strategic management of the hotel by establishing effective relationships with senior colleagues, including the GM and Corporate Leader.
2. Lead and coordinate the pre-opening and operational phases of the hotel project, working closely with stakeholders, contractors, and team members to meet deadlines and stay within budget.
3. Assist the interim GM in recruiting and hiring key personnel, including department heads and staff, and coordinate training programs.
4. Develop and implement marketing and promotional strategies to generate awareness and attract guests, collaborating with the marketing team on campaigns.
5. Supervise departments including Front Office, Housekeeping, Security, Engineering, Food & Beverage, Kitchen, Recreation, and Food Safety.
6. Oversee quality assurance processes to ensure compliance with brand standards and guest expectations.
7. Enhance guest experience through special events, amenities, and personalized services, gathering feedback for continuous improvement.
8. Coordinate with IT teams to implement hotel management systems such as reservation and point-of-sale systems.
9. Ensure health and safety protocols are followed and staff are trained for emergencies.

Requirements :

1. Bachelor's degree in Tourism, Business, or Marketing.
2. Minimum of 5 years of hotel management experience.
3. Strong leadership skills.
4. Excellent interpersonal and communication skills.
5. Problem-solving skills and ability to manage unexpected situations.
6. Passion for delivering high-quality customer service.
7. Question: How many years' experience do you have as an Assistant General Manager?