Deputy Chief of Medical Officer

Halodoc; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Halodoc seeks a Clinical Quality & Compliance Officer to lead initiatives ensuring high standards of patient care across its healthcare services. The role involves oversight of clinical protocols, regulatory adherence, and collaboration with various teams to innovate health-tech solutions, significantly impacting patient experiences. Candidates should possess a medical degree along with extensive experience in healthcare leadership and regulatory roles.

Qualifications

• 10+ years of experience in clinical leadership, 3-5 years in digital health.
• Strong knowledge of Indonesian healthcare regulations and telehealth policies.
• Experience in healthcare quality assurance and patient safety frameworks.

Responsibilities

• Define clinical guidelines and uphold compliance standards across services.
• Lead quality audits and risk assessments to ensure patient safety.
• Collaborate with cross-functional teams to optimize healthcare delivery.

Skills

Leadership

Communication

Data Analytics

Education

Medical degree (MD/MBBS)

Postgraduate degree in healthcare management or public health

Tools

Telehealth technologies

AI-driven clinical decision-making

Job description

1. Clinical Quality & Patient Safety Oversight

Define and uphold clinical guidelines, protocols, and compliance standards across teleconsultation, pharmacy, and homecare.

Lead quality audits and risk assessments, ensuring high patient safety standards and adherence to regulations.

Monitor key quality metrics, investigate adverse events, and implement corrective actions.

2. Regulatory & Compliance Leadership

Understand Indonesian healthcare laws, telemedicine regulations, and global healthcare standards.

Collaborate with legal, policy, and regulatory teams to align operations with evolving regulations.

Oversee medication safety, prescription accuracy, and ethical medical practices.

Leverage data analytics and clinical insights to enhance doctor performance, patient outcomes, and service quality.

Provide clinical oversight in integrating emerging technologies, including AI, ensuring they enhance patient care.

Guide medical teams in adapting to evolving healthcare technologies, supporting efficiency without compromising clinical integrity.

3. Cross-Functional Collaboration & Service Optimization

Work closely with Heads of Operations (Teleconsultation, Pharmacy, Homecare) to balance clinical excellence with operational efficiency.

Partner with product, engineering, and AI teams to refine telehealth workflows and digital healthcare solutions.

Support the development of new service offerings, such as chronic disease management, mental health, and specialized care programs.

4. Medical Governance & Ethical Leadership

Chair and participate in Medical Committees, ensuring medical governance and patient-centric decision-making.

Establish a structured doctor performance review system to uphold quality and accountability.

Provide strategic oversight for training programs, while operational teams manage execution to support ongoing clinician development.

Requirements:

Medical degree (MD/MBBS) is required. A postgraduate degree in healthcare management, public health, or medical informatics is a plus.

10+ years of experience in clinical leadership, healthcare operations, or regulatory roles, including 3-5 years in digital health, telemedicine, or health-tech.

Strong knowledge of Indonesian healthcare regulations, telehealth policies, and international medical compliance standards.

Experience with healthcare quality assurance, patient safety frameworks, and medical ethics.

Familiarity with technology-driven healthcare solutions (telehealth, AI-driven clinical decision-making, digital health services).

Strong leadership and communication skills, with the ability to work cross-functionally across medical, operational, and product teams.

Fluency in English (written and spoken) is required.

What's your expected monthly basic salary?

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Halodoc is a health-tech platform with a mission to simplify access to healthcare by connecting millions of patients with licensed doctors, insurance, labs, and pharmacies in one mobile application. Halodoc’s innovative technology, nimble services, and patient focus enable a host of solutions including 24/7 doctor teleconsultation; medicine purchase & delivery; lab services at home; and strong CS.

Halodoc is the 2018 Forbes Indonesia Choice Award winner and Galen Growth’s 2018 Most Innovative HealthTech Startup in Asia, a testimony to a team of compassionate, innovative, trustworthy and agile people who take ownership of their work in building the most trusted digital healthcare company.