Deputy Chief Medical Officer

1. Clinical Quality & Patient Safety Oversight

• Define and uphold clinical guidelines, protocols, and compliance standards across teleconsultation, pharmacy, and homecare.
• Lead quality audits and risk assessments, ensuring high patient safety standards and adherence to regulations.
• Monitor key quality metrics, investigate adverse events, and implement corrective actions.

2. Regulatory & Compliance Leadership

• Understand Indonesian healthcare laws, telemedicine regulations, and global healthcare standards.
• Collaborate with legal, policy, and regulatory teams to align operations with evolving regulations.
• Oversee medication safety, prescription accuracy, and ethical medical practices.
• Leverage data analytics and clinical insights to enhance doctor performance, patient outcomes, and service quality.
• Provide clinical oversight in integrating emerging technologies, including AI, ensuring they enhance patient care.
• Guide medical teams in adapting to evolving healthcare technologies, supporting efficiency without compromising clinical integrity.

3. Cross-Functional Collaboration & Service Optimization

• Work closely with Heads of Operations (Teleconsultation, Pharmacy, Homecare) to balance clinical excellence with operational efficiency.
• Partner with product, engineering, and AI teams to refine telehealth workflows and digital healthcare solutions.
• Support the development of new service offerings, such as chronic disease management, mental health, and specialized care programs.

4. Medical Governance & Ethical Leadership

• Chair and participate in Medical Committees, ensuring medical governance and patient-centric decision-making.
• Establish a structured doctor performance review system to uphold quality and accountability.
• Provide strategic oversight for training programs, while operational teams manage execution to support ongoing clinician development.

Requirements:

• Medical degree (MD/MBBS) is required. A postgraduate degree in healthcare management, public health, or medical informatics is a plus.
• 10+ years of experience in clinical leadership, healthcare operations, or regulatory roles, including 3-5 years in digital health, telemedicine, or health-tech.
• Strong knowledge of Indonesian healthcare regulations, telehealth policies, and international medical compliance standards.
• Experience with healthcare quality assurance, patient safety frameworks, and medical ethics.
• Familiarity with technology-driven healthcare solutions (telehealth, AI-driven clinical decision-making, digital health services).
• Strong leadership and communication skills, with the ability to work cross-functionally across medical, operational, and product teams.
• Fluency in English (written and spoken) is required.