Denpasar Retail Banking Branch Lead

Amartha; Indonesia; On-site; IDR 180,000,000 - 360,000,000; Full time

Benefits offered by this job

Competitive base salary with bonuses

Health, dental, and vision insurance

Retirement savings plan

Career advancement opportunities

Leadership training

Employee recognition programs

Denpasar location

Job summary

Amartha is seeking an experienced Branch Manager for its Denpasar, Bali branch to lead daily operations, drive sales, and nurture strong customer relationships in a busy retail bank environment.

This on-site leadership role requires proven people management, sales acumen, and in-depth knowledge of retail banking products to meet targets, ensure compliance, and uphold the bank’s reputation in the community.

Qualifications

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management role.
• Proven track record in sales, customer service, and team leadership within a banking environment.
• Strong knowledge of retail banking products, services, and operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in banking software and CRM systems.
• Leadership qualities and a customer-centric approach.

Responsibilities

• Lead, motivate, and manage branch staff to achieve sales, service, and operational goals.
• Oversee daily branch operations, ensuring compliance with all bank policies and procedures.
• Drive sales initiatives for retail banking products and services.
• Develop strategies to enhance customer satisfaction and retention.
• Manage branch profitability, controlling expenses and optimizing revenue generation.
• Ensure the branch adheres to all security and regulatory requirements, including KYC and AML procedures.
• Recruit, train, and develop high-performing branch personnel.
• Represent the bank within the local community, building strong relationships with customers and local businesses.
• Monitor branch performance metrics and report results to senior management.

Skills

Sales leadership

Customer service

Regulatory knowledge

Leadership

Team management

Education

Bachelor's degree in Business Administration, Finance, Marketing, or related field

Tools

Banking software

CRM systems

Job description

Amartha is seeking an experienced Branch Manager for its Denpasar, Bali branch to lead daily operations, drive sales, and nurture strong customer relationships in a busy retail bank environment.

This on-site leadership role requires proven people management, sales acumen, and in-depth knowledge of retail banking products to meet targets, ensure compliance, and uphold the bank’s reputation in the community.