Data Center Handware IT Engineer

ACE ZETA PTE. LTD.; Jakarta Utara; On-site; IDR 250.752.000 - 501.505.000; Full time

Job summary

A technology solutions provider in Jakarta Utara is seeking a skilled IT professional to diagnose and troubleshoot systems, support data centre operations, and ensure adherence to security procedures. The ideal candidate will have a Bachelor's degree in Information Technology and experience in onsite maintenance. This role is essential for maintaining optimal performance and reliability in technical environments.

Qualifications

• Bachelor’s degree or above in Information Technology or related fields.
• At least 1 year of hands-on experience in onsite maintenance and implementation.
• Strong abilities in learning and using technical tools.

Responsibilities

• Diagnosing and troubleshooting operating systems, computer hardware and server hardware.
• Support reliability, availability, and performance of the event monitoring system.
• Ensure data centre physical security procedures are followed.

Skills

Diagnosing and troubleshooting operating systems

Strong ability to support activities in data centre

Communication and coordination

Customer service

Education

Bachelor’s degree in Information Technology or related fields

Tools

Servers and storage

Job description

Responsibilities

• Experience with diagnosing and troubleshooting operating systems, computer hardware and server hardware.
• Support the reliability, availability, and performance of the event monitoring system to ensure service vendors meet agreed Service Level Agreements (SLAs).
• Strong ability to support activities in data centre and computer rooms.
• Ensure data centre physical security procedures are followed strictly.
• Prompt escalation of incidents following the standard incident response procedure and track until closure.
• Inventory checking and reporting for sites.
• To generate reports to management.
• Receive, triage, and respond to incoming phone calls, emails, and portal tickets from internal and external users.

Basic Job Requirement

• Bachelor’s degree or above in Information Technology or related fields (Electronics, Telecommunications, Computer Science, Automation, etc.).
• Familiarity with servers, storage, and related IT equipment, preferably with at least 1 year of hands-on experience in onsite maintenance and implementation.
• Strong abilities in learning, using technical tools, communication, coordination, and customer service.