Data Center Engineering Operations, AWS DCEO

Amazon Jobs; Daerah Khusus Ibukota Jakarta; On-site; IDR 663.900.000 - 995.851.000; Full time

Job summary

A leading cloud services provider in Jakarta is seeking a Data Center Engineering Operations Engineer to ensure operational excellence of the data center infrastructure. The role involves maintenance of critical systems, vendor management, and troubleshooting facility events. Candidates should have experience in electrical and mechanical systems, along with relevant educational qualifications. This position offers an inclusive culture for career growth.

Qualifications

• 2+ years of experience maintaining electrical, mechanical, HVAC, and fire systems in a data center.
• Familiarity with service management concepts is preferred.
• Ability to work in a rotating shift roster.

Responsibilities

• Ensure equipment operates within contract parameters.
• Manage contractors and vendors on-site.
• Troubleshoot facility and rack-level events.

Skills

Electrical systems maintenance

Mechanical systems maintenance

HVAC systems knowledge

Vendor management

Education

Bachelor’s Degree in Electrical Engineering

Military/trade school degree

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We keep the cloud running, supporting data centers, servers, storage, networking, power, and cooling to ensure continual access to innovation. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with teams across AWS to deliver high safety and security standards while providing substantial capacity at the lowest possible cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) Team is the backbone of AWS, supporting the business and customers 24/7. We are committed to maintaining the physical infrastructure and ensuring operational performance in safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management. The role focuses on engineering operations including risk management, planning, preventive and corrective maintenance for critical infrastructure, and vendor management within our AWS Data Center environment. The DCEO Engineer is responsible for day-to-day operational excellence, maintenance of critical infrastructure, supervising specialists and vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.

Key job responsibilities

The Data Center Engineering Operation Engineer ensures that electrical, mechanical, and fire/life safety equipment within the data center operates within contract parameters, including risk management and mitigation, maintenance of critical infrastructure, vendor management, and metric reporting.

• Act as the site primary point of contact for internal and external stakeholders, involving communication and relationship management.
• Meet daily hours of operations, on-call requirements, and respond during rotations.
• Manage minor and major planned and unplanned site works for critical infrastructure, with knowledge of works involved, risks, mitigation, and approvals within relevant SLAs.
• Oversee on-site management of contractors, sub-contractors and vendors, ensuring work complies with established practices, procedures, and local legislation.
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
• Generate change management requests and incident management tickets for DCEO activities.
• Collaborate with DCO managers (IT), Networking, Logistics, Safety, Security, and other partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
• Establish documentation relevant to technical support of business and facility operations.
• Drive and implement projects to increase facility capacity, efficiency, sustainability, and reliability.
• Assist in recruiting efforts.
• Support operating partners in resolving infrastructure engineering issues.

A day in the life

• Troubleshoot facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, and facility management.
• Provide operational readings and key performance indicators to maintain uptime.
• Manage on-site contractors, sub-contractors, and vendors in accordance with established practices, procedures and local legislation.
• Perform maintenance and operations on electrical, mechanical, and fire/life safety equipment in the data center.
• Work schedule changes based on site needs; shifts can be up to 12 hours and may rotate. Some locations have on-call rotations.

About the team

About AWS

Diverse Experiences: Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills, we encourage you to apply. If your career is just starting or follows a nontraditional path, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by startups to Global 500 companies.

Work/Life Balance

We value work-life harmony and strive for flexibility in our working culture. When supported in the workplace and at home, we can achieve more.

Inclusive Team Culture

AWS values curiosity and connection. Employee-led and company-sponsored affinity groups promote inclusion and empower our people. Our culture is fueled by bold ideas, fresh perspectives, and passionate voices.

Mentorship and Career Growth

We aim to raise our performance bar and offer knowledge-sharing, mentorship, and career growth resources to help you develop.

Qualifications:

• 2+ years of relevant work experience maintaining electrical, mechanical, HVAC, and fire systems in a data center or critical space facility.
• Familiarity with Service Management concepts (Problem and Change).
• Ability to participate in a 24x7 rotating shift roster.
• Bachelor’s Degree in Electrical Engineering, HVAC, Mechanical Engineering, or relevant technical (military/trade school) degree with relevant experience in a critical environment.
• Understanding of electrical and mechanical systems used in a data center (e.g., DRUPS, Transformers, Generators, Switchgear, UPS, ATS/STS, PDUs, Chillers, AHUs, CRAC units).
• Experience managing vendors/contractors performing construction, maintenance, and upgrades in large-scale critical environments.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation during the application and hiring process, including interview or onboarding support, please visit the accommodations page for more information: https://amazon.jobs/content/en/how-we-hire/accommodations