Data Analyst (E-commerce Background)

SAMIR; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A fintech company in Jakarta Selatan seeks a talented Data Analyst to collect and analyze data to improve customer experience. The ideal candidate will have a Bachelor's degree and a minimum of 2 years of experience in data analytics, emphasizing strong skills in Microsoft Excel and data visualization tools like Tableau. Join us to drive meaningful impact and thrive in a dynamic environment.

Qualifications

• Minimum 2 years of experience in Data Analysis or similar role.
• Strong proficiency in Microsoft Excel and experience with SQL and Python.
• Excellent analytical and critical thinking skills.

Responsibilities

• Collect, clean, and preprocess data from various sources.
• Analyze complex datasets to identify potential risks.
• Produce reports summarizing risk analysis findings.

Skills

Data Analysis

Statistical Techniques

Data Visualization

Microsoft Excel

Communication Skills

Education

Bachelor’s degree in Statistics/Maths/Economics/Computer Science

Tools

SQL

Python

Tableau

Power BI

Job description

We need somebody that is strong in Data Analyst - Customer Experience in Query & Excel Tools, and maybe you're the ONE!

Job Description :

• Collect, clean, and preprocess data from various sources to ensure accuracy and completeness.
• Analyze and interpret complex datasets using statistical and data visualization techniques to identify potential risks and trends.
• Monitor and track key risk indicators (KRIs) and key performance indicators (KPIs) to identify emerging risks and trends.
• Produce comprehensive reports and presentations summarizing risk analysis findings for stakeholders and senior management.
• Collaborate with Customer Experience teams to ensure data analytics and customer behavior.
• Participate in the development and improvement of risk management strategies, policies, and procedures.
• Stay updated on industry trends and best practices in risk management and data analysis.

Job Qualifications :

• Bachelor’s degree in a relevant field such as Statistics, Mathematics, Economics, Computer Science, or related discipline.
• Minimum 2 years of experience as a Data Analyst or in a similar role, preferably with a background in Customer Service analytics (e-commerce, banking, fintech, or related industries).
• Strong proficiency in Microsoft Excel for data processing and reporting.
• Hands-on experience with data analysis tools such as SQL (Query) and Python, as well as data visualization tools (e.g., Tableau, Power BI).
• Understanding of customer service operations and data workflows is a strong plus.
• Excellent analytical and critical thinking skills, with the ability to transform complex, large datasets into actionable insights for the CS team.
• Strong communication skills to clearly present findings and insights to both technical and non-technical stakeholders.
• High attention to detail with a focus on accuracy and precision in data analysis.
• Ability to work collaboratively in cross-functional teams and adapt to shifting priorities.
• A problem-solving mindset with the ability to proactively generate data-driven ideas and solutions.

We’re looking for a talented Data Analyst to join our team and drive meaningful impact. Let’s create and thrive together in a fintech environment with ideas and innovation!