Data Admin Analyst - Customer Service (FMCG)

Monroe Consulting Group; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An established industry player is seeking a Data Admin Analyst to join their team in Jakarta, Indonesia. This role involves managing customer registrations, maintaining databases, and providing analytical support to enhance customer service and supply chain processes. The ideal candidate will thrive in a fast-paced environment, demonstrating strong interpersonal and communication skills while ensuring compliance with regulatory requirements. If you are results-driven and passionate about making a difference in the FMCG sector, this is a fantastic opportunity to contribute to a leading company's growth and success.

Qualifications

• Diploma in Business Administration or related field required.
• Prior experience in a similar role is advantageous.

Responsibilities

• Manage customer registration and database, ensuring document completeness.
• Provide analytical support and generate customer service reports.

Skills

Interpersonal Skills

Effective Communication

Technical Expertise

Results-driven

Customer Inquiry Management

Education

Diploma in Business Administration

Tools

Microsoft Office

NAV System

Job description

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading FMCG company in Indonesia. As expansion continues, our client is seeking a professional for the job of Data Admin Analyst. The job is based in Jakarta Indonesia.

Key job responsibilities:

- New Customer Registration & Database Management: Register new accounts, update the database, and reactivate accounts when necessary, ensuring all required documents are complete.
- Document Archiving: Maintain a digital archive with necessary documents for opening and modifying customer accounts.
- Back-Office & Cross-Functional Support: Assist the team with administrative tasks and collaborate with other departments to ensure a customer-centric Supply Chain process.
- Analytical Support: Provide data-driven insights to support the Customer Service and Supply Chain teams.
- Claims Management: Handle outbound claims for customers and ensure proper credit memo processing as per SOP.
- Inbound Claims Processing: Manage and follow up on claims received from the factory.
- Regulatory Compliance: Ensure all required documents comply with government regulations and SOPs for account management.
- Reporting: Generate periodic customer service reports.
- Order Processing: Process Purchase Orders to factories and Transfer Orders to warehouses using the 1NAV system.
- Administrative Responsibilities: Manage administrative tasks within the team and coordinate with cross-functional teams.

Job Requirements:

- Diploma in Business Administration or a related field.
- Prior experience in a similar role is an advantage.
- Strong interpersonal skills with effective communication abilities.
- Proven capability to provide technical expertise for customer benefit.
- Experience in a multinational consumer goods (FMCG) environment is preferred.
- Results-driven with a proactive and action-oriented approach.
- Experience in handling customer inquiries and managing expectations.
- Proficiency in Microsoft Office, particularly Excel.
- Familiarity with NAV system is a plus.