Cybersecurity Operations Engineer

Datacomm; Daerah Khusus Ibukota Jakarta; On-site; IDR 10,000,000 - 15,000,000; Full time

Job summary

Datacomm in Indonesia is looking for a skilled professional to join their Security Operations team. The role involves performing operations, maintenance, and troubleshooting for internal security infrastructure and MSSP customers, with an emphasis on managing various security devices such as Firewalls and VPNs.

The ideal candidate will have at least a Bachelor's degree in a related field and a year of experience in Security Operations. Strong communication and troubleshooting skills are essential for success in this position, along with the ability to support operational needs in critical situations.

Qualifications

• Minimum 1 year of experience in Security Operations or Cybersecurity.
• Deep understanding of TCP/IP, routing, switching, and firewall concepts.
• Proven experience in managing security infrastructure.

Responsibilities

• Perform operations and maintenance for internal security infrastructure.
• Manage and monitor security devices including Firewalls and VPN.
• Provide standby on-call assistance for critical incidents.

Skills

Network security concepts

Troubleshooting skills

Communication

Analytical skills

Education

Bachelor’s Degree in Information Technology or related field

Tools

Firewalls

WAF

VPN

DLP

Security appliances

Job description

• Performing operations, maintenance, and troubleshooting for DCloud's internal security infrastructure and MSSP customers.
• Managing and monitoring security devices and services, including Firewalls, WAF, VPN, DLP, Anti-DDoS, and other security infrastructure.
• Handling incidents, operational issues, and technical troubleshooting related to customers' security infrastructure services.
• Providing operational support and standby on-call assistance outside of office hours for critical incidents or issues.
• Conducting preventive maintenance, patching, health checks, and performance monitoring on the security infrastructure.
• Assisting with the deployment, migration, and integration of security solutions based on customer needs and internal operations.
• Creating and maintaining technical documentation, operational procedures, and troubleshooting guidelines.
• Generating, maintaining, and delivering MSSP operational service reports related to Firewalls, WAF, and other security infrastructure to customers.
• Supporting the fulfillment of operational support SLAs and ensuring that security services run stably and optimally.

Requirement

• Minimum Bachelor’s Degree (S1) in Information Technology, Computer Science, Cybersecurity, or a related field.
• Minimum 1 year of experience in Security Operations, Security Engineering, Network Security, or Cybersecurity Infrastructure.
• Deep understanding of network security concepts, TCP/IP, routing, switching, VPN, firewall, and network troubleshooting.
• Proven experience in managing security infrastructure such as Firewalls, WAF, VPN, DLP, IDS/IPS, Anti-DDoS, or other security appliances.
• Strong troubleshooting skills regarding operational issues and security infrastructure.
• Experience in handling operational support and incident management within production or customer environments.
• Excellent communication and coordination skills to interact with internal teams, vendors, and customers.
• Willingness to work in shifts and be available for standby on-call to support operational needs and critical incidents.
• Strong analytical, problem-solving, and technical documentation skills.
• Ability to generate and present technical or operational reports to customers and management is a strong plus.
• Experience in cloud security, MSSP operations, or cloud infrastructure is a plus.
• Professional certifications such as Fortinet NSE, Palo Alto, Security+, ISC2 CC, or other relevant certifications are a plus.