CX Project Assistant

PT Transcosmos Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in digital transformation is looking for a Project Assistant to conduct research, manage customer feedback, and support project initiatives. The ideal candidate has strong communication skills and experience in customer care operations. Join a dynamic team dedicated to delivering exceptional service and enabling professional growth.

Benefits

Fulfilling Career

Professional Growth

Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

Growing Culture

Qualifications

• Minimum 2 years of relevant working experience.
• Strong verbal and written communication skills in English (Mandatory).
• Familiarity with e-commerce platforms and digital ecosystems.

Responsibilities

• Conduct competitor benchmarking and research to support platform improvement.
• Analyze NPS, PSAT, surveys, and social media feedback to identify root causes and suggest enhancements.
• Manage customer feedback by categorizing issues, raising tickets, and following up until resolution.

Skills

Communication

Research

Customer Care

Education

Bachelor’s degree

Job description

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

Responsibilities:

Conduct competitor benchmarking and research to support platform improvement.

Analyze NPS, PSAT, surveys, and social media feedback to identify root causes and suggest enhancements.

Assist in preparing insights and recommendations through structured reports.

Review user feedback entries and communication materials to ensure clarity and quality.

Manage customer feedback by categorizing issues, raising tickets, and following up until resolution.

Support UAT for new features and projects (up to 5/month), including UI flow reviews and bug identification.

Coordinate with local and regional teams for project planning, go-live readiness, and process improvements.

Provide research support for ad hoc studies, including recruitment and documentation during interviews.

Qualifications:

Bachelor’s degree in any field.

Minimum 2 years of relevant working experience.

Strong verbal and written communication skills in English (Mandatory).

Familiarity with e-commerce platforms and digital ecosystems.

Solid understanding of customer care operations and service processes.

Hands-on experience in conducting User Acceptance Testing (UAT), including reviewing UI/UX and communication materials.

Proven experience in desk research and competitor benchmarking.

Exposure to data analytics, project management, or e-commerce is a plus.

Able to join immediately (great advantages!)

Kindly submit your updated CV through: bit.ly/HiringJKT-Transcosmos

With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:

Fulfilling Career

Professional Growth

Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)

Growing Culture

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Project Assistant?

How many years of project management experience do you have?

How much notice are you required to give your current employer?

Which of the following languages are you fluent in?

How many years' experience do you have as a User Acceptance Tester?

How many years' experience do you have as a Market Research Analyst?

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.

PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.

We offer integrated services including Omni Channel Contact Center & Business Process Outsourcing from Bank & Finance, Social Networking Services, E-Commerce or Digital Marketing Services like Website & Apps Development, Digital Ads & KOL, and Social Media Management.

At TCID, we combine skilled professionals with cutting-edge technology to deliver exceptional services.