CX Portfolio Management Manager

PT Eka Mas Republik; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A prominent multimedia company in Indonesia is seeking a CX Portfolio Management Manager to optimize customer retention and loyalty strategies. This role requires a bachelor's degree and substantial experience in portfolio management, ideally in the telecom or ISP sectors. Candidates should have a strong understanding of customer lifecycle marketing and ISP products to drive customer satisfaction and business growth.

Qualifications

• Minimum 3-5 years of experience in customer retention, loyalty programs, or portfolio management.
• Strong background in CRM and subscription-based businesses.
• Knowledge of ISP products (FTTH, broadband).

Skills

Customer-centric mindset

Data-driven approach

CRM

Customer lifecycle marketing

Portfolio management

Education

Bachelor's Degree in Informatics Engineering

Bachelor's Degree in Information Management

Job description

Becoming a leading multimedia business in fiber broadband and interactive TV cable, MyRepublic, a member of Sinar Mas and a subsidiary of PT Dian Swastatika Sentosa Tbk, is currently seeking potential candidates for the position of CX Portfolio Management Manager.

Requirements:

1. Minimum Bachelor's Degree (S1) in Informatics Engineering or Information Management.
2. 3-5 years of experience in customer retention, loyalty programs, or portfolio management—preferably in telecom, ISP, or subscription services.
3. Strong background in CRM, customer lifecycle marketing, or subscription-based businesses.
4. Knowledge of ISP products and services (FTTH, broadband plans, bundled offerings, OTT services).
5. Customer-centric mindset with a proactive, data-driven approach.
6. All confidentiality of submitted applicant data is a priority. Only shortlisted candidates will be notified.
7. What is your expected monthly basic salary?
8. Which of the following qualifications do you possess?
9. How many years of experience do you have as a Portfolio Manager?

About MyRepublic:

MyRepublic started in Indonesia in February 2015 and was established in 2010. It became part of Sinar Mas in 2012. Previously known as CEPATnet and Innovate, MyRepublic is an interactive multimedia broadband company offering Quadplay services in Indonesia. We utilize advanced fiber optic technologies, including Hybrid Fiber Coaxial (HFC) and Fiber To The Home (FTTH), to deploy extensive fiber infrastructure across major cities. Our focus is on providing reliable, super-speed Internet access through fiber and cutting-edge broadcasting technology OTT, aiming to revolutionize the broadband industry in Indonesia and enable interactive multimedia services for consumers.

For more information, please visit our website: www.myrepublic.co.id