About Company
A Creative-Collaborative Coffee Space that brings your coffee experience to the next level.
Qualifications
Job Description
- A bachelor’s degree in management, hospitality, banking or a related field.
- 3-5 years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
- Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
- Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
- Excellent leadership and people management skills.
Key Responsibilities
- Manage daily F&B operations to ensure top-tier service and customer satisfaction.
- Develop and implement strategies to enhance customer experience.
- Lead and train a dynamic service team, fostering a culture of excellence.
- Monitor service metrics and customer feedback to identify areas for improvement.
- Collaborate with other departments to optimize service efficiency and meet business objectives.
- Prepare and present regular reports on service performance and improvement initiatives.