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CX Manager

PT Jabarano Jaya Buana

Kota Bandung

On-site

IDR 200.000.000 - 300.000.000

Full time

Yesterday
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Job summary

PT Jabarano Jaya Buana, a creative-collaborative coffee space, seeks a Service Manager to elevate customer experience through strong leadership. The role entails managing F&B operations, developing service strategies, and leading a team to ensure high customer satisfaction. Candidates should have relevant academic qualifications and considerable experience in service management.

Qualifications

  • 3-5 years of experience in service management or related role.
  • Knowledge of service management principles, processes and best practices.

Responsibilities

  • Manage daily F&B operations to ensure top-tier service and customer satisfaction.
  • Develop and implement strategies to enhance customer experience.
  • Lead and train a dynamic service team.

Skills

Communication
Interpersonal skills
Problem-solving
Leadership

Education

Bachelor’s degree in management, hospitality, banking or related field

Job description

About Company

A Creative-Collaborative Coffee Space that brings your coffee experience to the next level.

Qualifications

Job Description

  • A bachelor’s degree in management, hospitality, banking or a related field.
  • 3-5 years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
  • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
  • Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
  • Excellent leadership and people management skills.

Key Responsibilities

  • Manage daily F&B operations to ensure top-tier service and customer satisfaction.
  • Develop and implement strategies to enhance customer experience.
  • Lead and train a dynamic service team, fostering a culture of excellence.
  • Monitor service metrics and customer feedback to identify areas for improvement.
  • Collaborate with other departments to optimize service efficiency and meet business objectives.
  • Prepare and present regular reports on service performance and improvement initiatives.
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