CX Manager

PT Jabarano Jaya Buana; Kota Bandung; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

PT Jabarano Jaya Buana, a creative-collaborative coffee space, seeks a Service Manager to elevate customer experience through strong leadership. The role entails managing F&B operations, developing service strategies, and leading a team to ensure high customer satisfaction. Candidates should have relevant academic qualifications and considerable experience in service management.

Qualifications

• 3-5 years of experience in service management or related role.
• Knowledge of service management principles, processes and best practices.

Responsibilities

• Manage daily F&B operations to ensure top-tier service and customer satisfaction.
• Develop and implement strategies to enhance customer experience.
• Lead and train a dynamic service team.

Skills

Communication

Interpersonal skills

Problem-solving

Leadership

Education

Bachelor’s degree in management, hospitality, banking or related field

Job description

About Company

A Creative-Collaborative Coffee Space that brings your coffee experience to the next level.

Qualifications

Job Description

• A bachelor’s degree in management, hospitality, banking or a related field.
• 3-5 years of experience in service management or a related role, with knowledge of service management principles, processes and best practices.
• Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with customers and internal stakeholders.
• Exceptional problem-solving and decision-making abilities, with a customer-centric approach to resolving service-related challenges.
• Excellent leadership and people management skills.
  
  

Key Responsibilities

• Manage daily F&B operations to ensure top-tier service and customer satisfaction.
• Develop and implement strategies to enhance customer experience.
• Lead and train a dynamic service team, fostering a culture of excellence.
• Monitor service metrics and customer feedback to identify areas for improvement.
• Collaborate with other departments to optimize service efficiency and meet business objectives.
• Prepare and present regular reports on service performance and improvement initiatives.