CX - Customer Experience Expert

• You'll collaborate with different teams.
• Work closely with the Chief CX.

About Our Client

Our client is a leading fiber optic infrastructure provider in Indonesia.

Job Description

• Manage customer fault resolution through digital communication platform.
• Execute and drive customer engagement campaigns via digital communication channels.
• Continuously fine-tune processes to improve customer experience scores and increase retention rates.
• Support the digital customer journey, ensuring seamless communication.
• Potential to lead and train additional team members.
• Work closely with departments such as Sales, Marketing, and Technical Support to ensure a unified approach to customer engagement and problem resolution.
• Leverage technology to create digital solutions and automate processes, improving efficiency and customer satisfaction.

The Successful Applicant

• Proven experience in customer experience management, preferably within the telecommunications or technology sectors.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Experience with digital customer communication tools (e.g., WhatsApp, chatbots, or CRM systems).
• Ability to work in a fast-paced environment, adapting quickly to customer needs.
• Strong problem-solving skills and a proactive approach to customer retention.

What's on Offer

• A competitive benefits package inclusive of insurance.
• A positive and collaborative working environment.