CX and Business Transformation

AIA Hong Kong and Macau; Daerah Khusus Ibukota Jakarta; On-site; IDR 15.000.000 - 30.000.000; Full time

Job summary

A leading insurance company is looking for a CX and Business Transformation role to develop and deploy improvement strategies across all operations. Candidates should have a Bachelor’s degree and 5+ years of experience in Operational Excellence with Lean methodologies. The position emphasizes a culture of continuous improvement and requires strong coaching skills. This full-time role is located in Jakarta, Indonesia.

Qualifications

• 5+ years in Operational Excellence focused on Lean.
• Preferably experienced in the service industry.
• Certification as Six Sigma Black Belt/Green Belt beneficial.

Responsibilities

• Develop and deploy Continuous Improvement Strategy and Roadmap.
• Act as a coach and change agent for continuous improvement.
• Lead design and implementation of improvement initiatives.

Skills

Operational Excellence

Lean methodologies

Six Sigma principles

Coaching

Education

Bachelor Degree (S1) in Technical/Information System

Tools

Lean tools

Six Sigma tools

Job description

CX and Business Transformation page is loaded

CX and Business Transformation

Apply locations Jakarta, ID-AIA Indonesia time type Full time posted on Posted 2 Days Ago time left to apply End Date: September 7, 2025 (28 days left to apply) job requisition id JR-59773

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

CX and Business Transformation is responsible for leading process improvement activities establish continuous improvement culture in all area Operations with reviewing and give recommendation what should be in customer experience journey.

Develop and deploy Continuous Improvement Strategy and Roadmap

• Develop Operation Excellence strategy and roadmap, identifying and resourcing high-impact initiatives across AIA Operation.
• Ensure transparency of strategy and efforts to leadership and lead the process of management review of the Operational Excellence portfolio.
• Standardize approach for and application of Lean/Six Sigma tools, and methods (whichever best benefits the business).
• Ensure OE standards (e.g. DMAIC, Lean, Root Cause Analysis) are being used for problem solving (tools and methods) and daily continuous improvement.
• Champion use of KPI / metric management for data-based decision making. Train and coach candidates on Lean methods, mentor candidates to completion and certification.

Business Partner in Leading and Coaching Change

• Provide primary support to business and functional leaders including Identification/chartering/prioritization of improvement opportunities.
• Act as a coach and change agent to instill a continuous improvement culture throughout the organization.
• Communicate and advocate for the needs of the leadership teams to site senior leadership team. Coach leaders on standard work and adoption of Lean and Six Sigma principles and behaviors.

Lead Improvement Projects / Events

• Lead the design and implementation of improvement initiatives or events for highly complex processes that have a large cross-functional impact to eliminate waste, reduce cycle time and improve Shire business performance while establishing a sustainable model for continuous improvement.
• Lead value stream development to deliver deployment plans to be used to improve the overall performance of the value stream.Complete strategic projects and Kaizen events in alignment with Lexington site strategic deployment plan.

Job Requirement:

• Bachelor Degree (S1) Degree in Technical/Information System/Other related educations
• 5+ years working in Operational Excellence with a focus on Lean required, preferably in the service industry
• Beneficial to have certification Six Sigma Black Belt / Green Belt, and/or Kaizen

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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At AIA, we don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives, build healthier societies and cultivate healthier environments that better everybody.

If you believe in developing a better tomorrow, we’d love to hear from you.