Customs Operations Specialist

Forestown; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics service provider is hiring a Customs Operations Specialist to manage customs clearance in Indonesia. Responsibilities include ensuring compliance with regulations and handling logistics communications. Candidates must be certified and fluent in English, with at least one year of experience in customs operations.

Qualifications

• Indonesian citizen, hold Customs Certification (mandatory).
• Minimum 1 year of hands-on experience in cross-border logistics and customs operations.

Responsibilities

• Handle import/export customs clearance in Indonesia.
• Coordinate with customs and quarantine officers for smooth clearance.
• Communicate and troubleshoot delays or tariff-related issues.

Skills

Fluency in English

Compliance with local customs regulations

Problem-solving in logistics

Education

Customs Certification

Job description

Position Opening: Customs Operations Specialist

WORKING Location：Subang Smartpolitan
Jl. Smartpolitan Utama Raya Kav I-56-58, Desa Sawangan, Kecamatan Cipeundeuy, Kabupaten Subang, Jawa Barat 41272

Number of hires: 10 specialists and 1 supervisor

公司简介 / Company Introduction

Our client is an integrated global service provider, offering bonded logistics, supply chain finance, international express and cross-border logistics. With cutting-edge systems and experienced teams, we serve Fortune 500 clients with smart, compliant, and efficient logistics solutions across Asia, Europe, and the Americas.

我们客户是一家集物流、资金流、信息流与商流于一体的全球化供应链服务商，业务涵盖保税物流、供应链金融、国际快递与跨境物流。我们致力于通过科技、数据与系统平台，为全球客户打造高效、可视、合规的一体化供应链解决方案。

岗位职责 / Responsibilities

Handle import/export customs clearance in Indonesia, ensure compliance with local customs regulations (e.g. HS codes, duty calculations, import restriction lists); coordinate with customs and quarantine officers for smooth clearance; resolve issues such as inspections, holds, and tax disputes.

Receive customer orders (import/export/domestic), coordinate with clients, forwarders, shipping lines and airlines for booking and real-time cargo tracking (e.g. container no., AWB). Communicate and troubleshoot delays, inspections or tariff-related issues proactively.

负责印尼进出口货物的报关与放行流程；熟悉当地海关法规（包括HS编码、关税计算、进口限制清单等），与海关及检疫部门保持良好沟通，确保合规快速通关；处理关税缴纳、退税与查验扣货等异常情况；

跟进客户订单（进出口/本地运输），与客户、货代、船公司或航空公司沟通协调，安排订舱并实时追踪货物状态（如海运集装箱号、空运运单号）；若遇异常（如延误、查验、关税争议等），及时汇报并提供解决方案。

任职要求 / Requirements

Indonesian citizen, hold Customs Certification (mandatory); fluent in English;

Minimum 1 year of hands-on experience in cross-border logistics and customs operations.

必须持有报关员证（强制要求），可流利使用英语；具备至少1年以上跨境物流行业经验，熟悉报关流程与进出口操作规范。

Expected Start Date：尽快到岗 /ASAP

Interested applicants, please attach your updated CV, indicate your earliest start date and salary expectations, and apply via this platform or message us on WhatsApp: [phone].

Salary Range: IDR (Indonesian Rupiah, gross monthly salary)

Experience Level	Monthly Salary Range (IDR)	Estimated Annual Salary	Description
Junior (1–2 years)	6,000,000 – 8,000,000	~IDR 72M – 96M	Certified with basic English; focuses on daily operational tasks
Mid-level (2–3 years)	8,000,000 – 10,000,000	~IDR 96M – 120M	Able to independently handle import/export procedures and familiar with mainstream customs systems
Senior (3+ years)	10,000,000 – 13,000,000	~IDR 120M – 156M	Skilled in dispute resolution, inspection handling, and capable of mentoring juniors; good English proficiency

All figures are gross salary (before BPJS contributions). Inclusion of 13th-month bonus and performance incentives is subject to company policy.

Supervisor Role: Customs Supervisor / Customs Lead

Position	Monthly Salary Range (IDR)	Estimated Annual Salary	Requirements
Customs Supervisor	13,000,000 – 18,000,000	~IDR 156M – 216M	5+ years of experience; capable of leading a team of ~10 staff; involved in inspections, policy updates, and customs system coordination