Customs Operations Specialist

Forestown; Karawang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company is seeking Customs Operations Specialists to manage import/export customs procedures in Indonesia. The role requires ensuring compliance with regulations and dealing proactively with customs issues. With multiple positions available, this opportunity suits candidates with a background in cross-border logistics and a valid Customs Certification.

Qualifications

• Indonesian citizen with Customs Certification is mandatory.
• Minimum 1 year of experience in cross-border logistics.

Responsibilities

• Handle import/export customs clearance in Indonesia.
• Coordinate with customs and quarantine officers for smooth clearance.

Skills

Customs Certification

Fluency in English

Job description

Position Opening: Customs Operations Specialist

WORKING Location：Subang Smartpolitan
Jl. Smartpolitan Utama Raya Kav I-56-58, Desa Sawangan, Kecamatan Cipeundeuy, Kabupaten Subang, Jawa Barat 41272

Number of hires: 10 specialists and 1 supervisor

公司简介 / Company Introduction

Our client is an integrated global service provider, offering bonded logistics, supply chain finance, international express and cross-border logistics. With cutting-edge systems and experienced teams, we serve Fortune 500 clients with smart, compliant, and efficient logistics solutions across Asia, Europe, and the Americas.

我们客户是一家集物流、资金流、信息流与商流于一体的全球化供应链服务商，业务涵盖保税物流、供应链金融、国际快递与跨境物流。我们致力于通过科技、数据与系统平台，为全球客户打造高效、可视、合规的一体化供应链解决方案。

岗位职责 / Responsibilities

Handle import/export customs clearance in Indonesia, ensure compliance with local customs regulations (e.g. HS codes, duty calculations, import restriction lists); coordinate with customs and quarantine officers for smooth clearance; resolve issues such as inspections, holds, and tax disputes.

Receive customer orders (import/export/domestic), coordinate with clients, forwarders, shipping lines and airlines for booking and real-time cargo tracking (e.g. container no., AWB). Communicate and troubleshoot delays, inspections or tariff-related issues proactively.

负责印尼进出口货物的报关与放行流程；熟悉当地海关法规（包括HS编码、关税计算、进口限制清单等），与海关及检疫部门保持良好沟通，确保合规快速通关；处理关税缴纳、退税与查验扣货等异常情况；

跟进客户订单（进出口/本地运输），与客户、货代、船公司或航空公司沟通协调，安排订舱并实时追踪货物状态（如海运集装箱号、空运运单号）；若遇异常（如延误、查验、关税争议等），及时汇报并提供解决方案。

任职要求 / Requirements

Indonesian citizen, hold Customs Certification (mandatory); fluent in English;

Minimum 1 year of hands-on experience in cross-border logistics and customs operations.

必须持有报关员证（强制要求），可流利使用英语；具备至少1年以上跨境物流行业经验，熟悉报关流程与进出口操作规范。

Expected Start Date：尽快到岗 /ASAP

Interested applicants, please attach your updated CV, indicate your earliest start date and salary expectations, and apply via this platform or message us on WhatsApp: [phone].

Salary Range: IDR (Indonesian Rupiah, gross monthly salary)

Experience Level	Monthly Salary Range (IDR)	Estimated Annual Salary	Description
Junior (1–2 years)	6,000,000 – 8,000,000	~IDR 72M – 96M	Certified with basic English; focuses on daily operational tasks
Mid-level (2–3 years)	8,000,000 – 10,000,000	~IDR 96M – 120M	Able to independently handle import/export procedures and familiar with mainstream customs systems
Senior (3+ years)	10,000,000 – 13,000,000	~IDR 120M – 156M	Skilled in dispute resolution, inspection handling, and capable of mentoring juniors; good English proficiency

All figures are gross salary (before BPJS contributions). Inclusion of 13th-month bonus and performance incentives is subject to company policy.

Supervisor Role: Customs Supervisor / Customs Lead

Position	Monthly Salary Range (IDR)	Estimated Annual Salary	Requirements
Customs Supervisor	13,000,000 – 18,000,000	~IDR 156M – 216M	5+ years of experience; capable of leading a team of ~10 staff; involved in inspections, policy updates, and customs system coordination