Customs Brokerage Agent (JKT/SRG)

Expeditors International of Washington, Inc.; Daerah Khusus Ibukota Jakarta; On-site; IDR 60.000.000 - 100.000.000; Full time

Job summary

Join a dynamic global logistics company that values its employees and fosters a customer-centric approach. In this role, you will ensure smooth customs processes for both air and ocean shipments, leveraging your expertise in customs brokerage to meet customer expectations. You will interact with customs authorities, manage compliance with regulations, and contribute to operational efficiency. This position offers a unique opportunity to grow your career within a supportive environment that promotes from within. If you are passionate about logistics and ready to make an impact, this is the perfect opportunity for you.

Qualifications

• 2-3 years of experience in logistics or customs brokerage.
• Excellent verbal and written English skills are essential.
• PPJK license is an advantage.

Responsibilities

• Ensure timely customs clearance for import and export shipments.
• Maintain strong relationships with customs authorities.
• Ensure compliance with internal and external regulations.

Skills

Customs Brokerage Processes

Verbal and Written English

Field Operations Activities

Regulatory Compliance

Education

Relevant Experience in Logistics

Tools

Customs Entry System

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• Ensure smooth and timely customs process flow, both Air and Ocean, Export and Import shipments
• Ensure accurate and timely client billing
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations
• Ensure accurate and timely data entry into our operating system
• Transpose customs declaration information from documents or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Track and trace Customs files
• Interact with customs authorities to address any issues/questions that may arise during the clearing process
• Attend any customs inspections or present documents to customs authorities when such are requested
• Act as the liaison between the customs authorities (or other government agencies and customers)
• Ensure timely customs clearance of cargo to customer for Import and Export shipments
• Verify documents received for Import and Export customs purposes are compliant and correct
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintain strong relationships with customs officers
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies and requirements
• Understand department process flow, constantly looking for areas of improved efficiency
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• This position may be based in Jakarta/Semarang.
• Excellent verbal and written English.
• Minimum 2-3 years of experience in a similar position and/or industry
• Fully understand customs brokerage processes, both Air and Ocean
• Must have experience in field operations activities, both at Airport Terminal and Tanjung Priok
• Having a PPJK license is an advantage
• Have own transport, i.e. motorbike/car, for daily operations activities