Customer Support Team Leader

Indodana; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading customer service firm in Jakarta is seeking a Customer Support Supervisor to develop and lead a team. Responsibilities include ensuring excellent service delivery and timely resolution of customer issues. The ideal candidate will have a diploma or bachelor's degree and at least 1 year of experience in a supervisory role. Strong leadership and interpersonal skills are essential in this dynamic environment.

Qualifications

• Minimum 1 year of experience managing a team, preferably as a Team Leader or Supervisor.
• Willing to work in a shift schedule.
• Strong leadership and motivation skills required.

Responsibilities

• Lead and develop customer support staff.
• Ensure all customer service tasks meet good service procedures.
• Monitor timely resolution of customer complaints and requests.

Skills

Team leadership

Customer handling

Analytical skills

Interpersonal skills

Motivation skills

Education

Diploma or Bachelor's Degree

Job description

Job Description

• Able to work with the team, motivate and help develop team members
• Directly responsible for customer support staff development
• Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
• Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
• Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support
  
  

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree, any field
• Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
• Have knowledge of customer handling & analytical skills
• Willing to work with Shift Schedule
• Have good leadership skills & motivation skills
• Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments