Customer Support Team Leader

Cermati.com; Daerah Khusus Ibukota Jakarta; On-site; IDR 494.478.000 - 659.305.000; Full time

Job summary

A leading digital service provider in Jakarta is seeking a Customer Support Supervisor to oversee the development of support staff and ensure customer satisfaction. Candidates should have at least 1 year of team management experience and demonstrate strong leadership and analytical skills. The position requires working on a shift schedule.

Qualifications

• Minimum of 1 year experience managing a team, preferably as Team Leader or Supervisor.
• Strong knowledge of customer handling.
• Willingness to work with a shift schedule.

Responsibilities

• Oversee customer support staff development.
• Ensure all customer service activities are performed according to procedures.
• Monitor the resolution of customer complaints in a timely manner.

Skills

Team management

Customer handling

Analytical skills

Leadership skills

Interpersonal skills

Education

Diploma or Bachelor's Degree in any field

Job description

Job Description

• Able to work with the team, motivate and help develop team members
• Directly responsible for customer support staff development
• Ensure that all customer service activities ex. receiving every question, request complaint and customer problem are carried out in accordance with the procedures, and good service procedures in order to meet customer satisfaction
• Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
• Manages and develops a team of assigned agents to meet and exceed performance, quality, customer satisfaction, by providing them guidance and support

Qualifications

• Candidate must possess at least a Diploma, Bachelor's Degree, any field
• Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
• Have knowledge of customer handling & analytical skills
• Willing to work with Shift Schedule
• Have good leadership skills & motivation skills
• Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments