Customer Support Specialist (Yogyakarta)

Jubelio; Daerah Istimewa Yogyakarta; On-site; IDR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Specialist in Yogyakarta, where your passion for helping others will shine. In this role, you will be the frontline for customer inquiries, addressing technical issues and ensuring customer satisfaction. Your ability to communicate effectively and troubleshoot problems will be key to success. This dynamic position offers the chance to work in a collaborative environment, where every day brings new challenges and opportunities for growth. If you're looking to make a difference in the e-commerce space, this role is perfect for you.

Qualifications

• 1-2 years of experience in Customer Support or related fields.
• Fresh graduates with relevant internship experience are encouraged to apply.

Responsibilities

• Answer incoming support tickets and online chat requests.
• Resolve technical issues and maintain customer satisfaction.

Skills

Customer Support

Problem Solving

Technical Troubleshooting

MS Office Proficiency

Teamwork

Education

Bachelor's Degree or equivalent experience

Tools

Ticketing Systems

Job description

Responsibilities

At Jubelio, we always innovate to create a business platform that can be used for small, medium, or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want to join us as a Customer Support Specialist (Yogya).

Job Description

• Answer incoming support tickets and online chat requests from our customers, and be comfortable with face-to-face interactions.
• Resolve technical issues, including debugging customer sites to aid in problem resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Know company products thoroughly to answer customer questions effectively.
• Update the company's internal ticketing system with information on technical issues, discussions, or useful feedback from customers.
• Follow up with customers to ensure their problems are resolved.

Requirements

Qualifications

• Min 1-2 years of experience as Customer Support/Service or related position. Experience in E-Commerce or Warehouse Management is a significant advantage.
• Fresh graduates with good internship or organizational experience are welcome to apply.
• Must be located in or willing to relocate to Yogyakarta.
• Good proficiency in MS Office (Word, Excel, PowerPoint).
• Willing to work night shifts and weekends as needed.
• Ability to work well within a team.
• Attention to detail and logical thinking.
• Ability to clearly explain technical problems to customers.
• Possess excellent problem-solving skills.