Customer Support (Order Maintenance)

PT Monotaro Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading B2B e-commerce platform in Jakarta is seeking a customer support role responsible for ensuring customer satisfaction across multiple communication channels. The ideal candidate will be proactive, detail-oriented, and possess basic Excel skills. This position is suitable for fresh graduates eager to begin their careers in customer support and administration.

Qualifications

• Fresh graduates are welcome; 1 year in Customer Support or Sales is a plus.
• Basic Excel skills, including VLOOKUP, HLOOKUP.
• Ability to work independently in time-sensitive situations.

Responsibilities

• Follow up on order fulfillment issues via Email, WhatsApp, and Phone Call.
• Handle urgent customer requests regarding delivery or handover issues.
• Support administrative tasks in managing vendor registration documents.

Skills

Problem-solving

Communication

Attention to detail

Coordination

Proactive work

Education

Diploma (D3) in any major

Tools

Excel

Job description

Following up on issues related to order fulfillment via multiple channels (Email, WhatsApp, Phone Call), ensuring customers are well-informed and satisfied.

Handling urgent requests to communicate with customers about delivery or handover issues, ensuring smooth operational processes.

Understanding the entire operational flow and strictly adhering to the Service Level Agreement (SLA) for both internal processes and customer communication timelines.

Offering alternative products to customers when necessary, ensuring a positive customer experience and minimal disruption.

Supporting administrative tasks, especially in preparing and managing vendor registration documents and customer-required forms.

Qualifications

Minimum Diploma (D3) in any major.

Fresh graduates are welcome to apply; 1 year of experience in Customer Support, Administration, or Sales is a plus.

Basic Excel skills, including VLOOKUP, HLOOKUP, and general spreadsheet usage.

High attention to detail and accuracy in handling data and documents.

Ability to work proactively, quickly, and independently, especially in time-sensitive situations.

Strong problem-solving skills and a solution-oriented mindset when dealing with customer or operational issues.

Good communication and coordination skills to collaborate effectively with internal teams and customers.

Willingness to take ownership of tasks and follow them through to completion.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Support Role?

Which of the following Microsoft Office products are you experienced with?

How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

Monotaro Indonesia is a B2B e-commerce platform providing industrial supplies, office equipment, spare parts, and business essentials. As a joint venture between MonotaRO Co., Ltd. and Sumitomo Corporation, we are committed to offering high-quality products at competitive prices. With a seamless online shopping experience, we help businesses improve efficiency. Our fast, reliable service and extensive product range make procurement easier. Join us and be part of an innovative, dynamic, and growing team!

Monotaro Indonesia is a B2B e-commerce platform providing industrial supplies, office equipment, spare parts, and business essentials. As a joint venture between MonotaRO Co., Ltd. and Sumitomo Corporation, we are committed to offering high-quality products at competitive prices. With a seamless online shopping experience, we help businesses improve efficiency. Our fast, reliable service and extensive product range make procurement easier. Join us and be part of an innovative, dynamic, and growing team!