Customer Support (Mekari Talenta) - Yogyakarta Placement

Mekari; Daerah Istimewa Yogyakarta; Hybrid; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a proactive and communicative individual to join their dynamic team. In this hybrid role, you will handle user inquiries and ensure satisfaction through effective communication and problem-solving skills. With a focus on payroll and compensation benefits, you will collaborate with internal teams to address client needs and enhance product features. This opportunity allows you to grow within a supportive environment that values your input and encourages continuous learning. If you're ready to make a significant impact in a fast-paced setting, this could be the perfect fit for you.

Qualifications

• 1 year of experience in Payroll/Compensation Benefit or fresh graduates welcome.
• Good payroll knowledge and analytical skills required.

Responsibilities

• Handle user inquiries and complaints through live chat/email.
• Collaborate with internal teams to address complaints and inquiries.

Skills

Persuasion and Negotiation

Chat Support

Customer Service

Typing

Communication Skills

Taxation

Willing to independently learn online and offline

Fast adaptation

Education

Bachelor in Accounting

Bachelor in Mathematics

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions

• Handle user inquiries and complaints through live chat/email
• Ensure user satisfaction through feedback and solution
• Inform users in case of website maintenance or any problems occurred
• Collaborate with internal team to handle complaints and other inquiries
• Analyze client’s HR policies
• Adjust product feature and implement them per client’s request

Requirements

• 1 year of related working experience as a Payroll / Compensation Benefit. Fresh graduates from Accounting / Mathematics are also welcome.
• Good payroll knowledge is a must.
• People-oriented, proactive, and communicative.
• Good analytical, logical, and problem-solving skills.
• Good personality and emphatic.

Required Skills

• Persuasion and Negotiation
• Chat Support
• Customer Service
• Typing
• Communication Skills
• Taxation
• Willing to independently learn online and offline
• Fast adaptation

Working Arrangement: Hybrid

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at bit.ly/RecruitmentFAQ-Mekari [ENG] or bit.ly/RekrutmenMekari-FAQ [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!