Customer Support (Mekari Jurnal)

Mekari; Daerah Istimewa Yogyakarta; Hybrid; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading software company in Indonesia is seeking a Customer Support representative to manage user inquiries and ensure satisfaction. This role involves monitoring complaints, providing assistance, and gathering feedback, ideal for candidates with strong analytical, problem-solving skills, and a background in Accounting.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Early access to salary + flex installment

Allowance for sports activities

Flexible working hours

Notebook Ownership Program

Qualifications

• 1 year of related working experience as Customer Support or fresh graduates from Accounting/Finance.
• Good Accounting knowledge is a must.
• Proactive, communicative, and people-oriented.

Responsibilities

• Handle user inquiries and complaints through live chat/phone call/email.
• Ensure user satisfaction through feedback and solutions.
• Monitor hard complaints and communicate with CS Team for assistance.

Skills

Customer-oriented

Analytical skills

Problem-solving skills

Communication

Education

Related working experience as Customer Support

Accounting knowledge

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description

• Handle user inquiries and complaints through live chat/phone call/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Monitor hard complaints and communicate with CS Team to reach out user and provide assistance
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Aware about SOP and Product Updates
  
  

Requirements

• 1 year of related working experience as Customer Support. Fresh graduates from Accounting / Finance are also welcome to apply
• Good Accounting knowledge is a must
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality
• Customer-oriented and cool-tempered
  
  

What You Will Get

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours with a hybrid work culture.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Friendly and dynamic work environment.
• Opportunity to build impactful solutions with Indonesia's no. 1 SaaS company.
  
  

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!