Customer Support (Inbound)

PT Monotaro Indonesia; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent B2B e-commerce platform in Jakarta is seeking a Customer Support Representative. You will handle inquiries via various channels and deliver excellent customer service. Fresh graduates are encouraged to apply. The ideal candidate has a minimum Associate Degree and strong communication skills. Join a dynamic team dedicated to providing high-quality products and services.

Qualifications

• Minimum Associate Degree (D3) in any field.
• Fresh graduates are welcome; 1 year of experience in Customer Service or Sales is a plus.
• Strong verbal and written communication skills.
• English proficiency is an advantage.

Responsibilities

• Handle inbound inquiries via call, email, chat, and WhatsApp.
• Identify customer needs and resolve complaints.
• Deliver excellent customer service to meet quality standards.
• Maintain ownership of customer tickets for follow-ups.
• Coordinate with multiple departments to solve issues.

Skills

Customer service skills

Strong communication skills

Problem-solving skills

English proficiency

Education

Associate Degree (D3) in any field

Job description

Handle inbound inquiries via call, email, chat, and WhatsApp, providing product and service information.

Identify customer needs, research issues, resolve complaints, and provide solutions.

Deliver excellent customer service to meet quality standards.

Maintain ownership of customer tickets, ensuring proper follow-ups with relevant departments.

Coordinate with multi-department to solve customer's issue.

Requirements:

Minimum Associate Degree (D3) in any field.

Fresh graduates are welcome; 1 year of experience in Customer Service or Sales is a plus.

Strong verbal and written communication skills.

English proficiency is an advantage.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Support Role?

How would you rate your English language skills?

How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

Monotaro Indonesia is a B2B e-commerce platform providing industrial supplies, office equipment, spare parts, and business essentials. As a joint venture between MonotaRO Co., Ltd. and Sumitomo Corporation, we are committed to offering high-quality products at competitive prices. With a seamless online shopping experience, we help businesses improve efficiency. Our fast, reliable service and extensive product range make procurement easier. Join us and be part of an innovative, dynamic, and growing team!

Monotaro Indonesia is a B2B e-commerce platform providing industrial supplies, office equipment, spare parts, and business essentials. As a joint venture between MonotaRO Co., Ltd. and Sumitomo Corporation, we are committed to offering high-quality products at competitive prices. With a seamless online shopping experience, we help businesses improve efficiency. Our fast, reliable service and extensive product range make procurement easier. Join us and be part of an innovative, dynamic, and growing team!