Customer Success Team Direct (Account Manager)

Limelight Health; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A health technology company in Tangerang is seeking an Account Manager for their Customer Success Team. You will manage customer subscriptions, focusing 80% on renewals and upsell opportunities while building long-term relationships. Ideal candidates have a Bachelor’s degree, fluency in Bahasa Indonesia and English, and a proactive sales mindset. Join a dynamic team that fosters personal growth and flexibility.

Benefits

12 days of annual leave

Sales commissions paid quarterly

Flexible working hours

Free coffee, tea, and snacks

Team-building activities

Qualifications

• Min. Bachelor degree or higher.
• Fluent in Bahasa Indonesia and English.
• Skilled negotiator with a targets-oriented approach.
• Strong knowledge of ERP and business management software.

Responsibilities

• Manage customer subscriptions, renewals, and retention.
• Analyze customer pain points and provide Odoo solutions.
• Build long-term relationships with customers.

Skills

Fluent in Bahasa Indonesia

Fluent in English

Excellent communicator

Skilled negotiator

Strong knowledge of ERP

Sales-driven mindset

Education

Min. Bachelor degree

Job description

Job Title

Customer Success Team Direct (Account Manager)

Department: Sales / Direct Customer Success
Location: BSD Green Office Park, Tangerang, Indonesia

Overview

About Us: Odoo offers all-in-one open-source software covering 60+ business applications such as Sales, Accounting, Manufacturing, Inventory, and more. It is flexible for businesses of all sizes and industries, with pricing that is affordable relative to competitors. Start a career with us and grow with a great team behind an exciting product.

Responsibilities

• Join a vibrant and innovative team, valuing independence, flexibility and personal growth.
• As an Account Manager in the Customer Success Team (Direct), manage existing customer subscriptions, renewals, retention and satisfaction.
• Analyze customer pain points in their management software and provide or upsell Odoo solutions to improve efficiency.
• Serve as the key interface between the customer and all relevant divisions.
• Build long-term relationships with your customer portfolio and excel in transversal sales and product demonstrations.
• Primary focus: 80% on sales (renewals and upsell opportunities).

MUST HAVE

• Min. Bachelor degree or higher
• Fluent in Bahasa Indonesia and English
• Excellent communicator; skilled negotiator; targets-oriented
• Strong knowledge of ERP, business management software and the tech industry
• Proactive and sales-driven mindset
• Organized with strong problem-solving skills

NICE TO HAVE

• 1 - 3 years of experience in sales and/or account management
• Immediate availability
• Farmer attitude

VALUES

• Ability to work in a fast-paced start-up environment with a hands-on attitude
• Open-minded and adaptable to change
• Quick and autonomous learner
• Entrepreneur mindset and willingness to take initiatives
• Willing to contribute to a great company culture

Job Details

• Team / Company Size: 30
• Avg Deal Size: 1-50 Users
• Sales Cycle: 1.5 months
• Company Growth: 75% YoY
• Company Maturity: Profitable

Benefits

• Time off: 12 days of annual leave, birthday leave
• Sponsored Events: Happy hour, team buildings, activities, company dinners
• Bonuses: Sales commissions paid quarterly, end-of-year payment
• Eat & Drink: Coffee, tea, fruit and snacks provided
• Company Culture: Young, dynamic and international environment
• Great Location: Green Office Park 1, BSD
• Work-life Balance: Flexible working hours
• Insurance Benefit: Continually-improved insurance coverage provided

Other

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