Customer Success Specialist (E-Commerce)

Customer Success Specialist (E-Commerce)

At least Bachelor's degree or above, major is not specified; passionate in e-commerce or Internet industry development.

Good communication, coordination, analysis and expression skills.

Actively participate in the activities organized by the school, and have certain leadership and organizational skills.

Computer literacy, and Fluent in English.

Proactive, practical, and obedient.

High sense of integrity and commitment.

Willing to be placed at Cikarang area (WFO 100%)

Responsibilities:

1. Manage operational online store (marketplace) including but not limited to creating and maintaining store content and ensuring all content is up to date and adding products to store categories.
2. Optimize the usage of online platform marketing tools.
3. Act as liaison officer to communicate all online stores program and needs with third party marketplace.
4. Coordinate with other departments, Customer service and Warehouse for better results.
5. Manage and monitor online store’s stock.
6. Create marketing strategy, sales report, and data analysis.
7. Create, test, and iterate targeted segmented adverts.
8. Keep up to date with industry trends, conduct competitor research, and anticipate changes in customer demand patterns.
9. Monitor online customer feedback and act as a liaison with customers to work with or resolve customer or product situations.
10. Set up and optimize additional online sales channels: Shopee/Lazada.

Monthly basic salary above the UMK of Bekasi Regency.

2 days off per week (5 working days).

Lunch catering.

Performance allowance and monthly performance bonus. Team Building and Monthly Rewards.

PT. DACHIN Etech Global (hereinafter referred to as "DACHIN"), headquartered in Singapore, is a data-driven Direct-to-Consumer (DTC) brand creator targeting consumers in Southeast Asia, with a strong focus on the Indonesia market.

The core competence of DACHIN lies in its data collection and analytics engine, which processes, analyzes, and utilizes data from multiple touchpoints experienced by its customers throughout their journey with DACHIN's brands. This comprehensive customer profiling enables the creation of captivating DTC brands tailored to meet the evolving demands and consumption behavior of its customers.

DACHIN's managed brands span across three categories: Lifestyle (Ecentio, Freemir, AONEZ, COOGER), Consumer Electronics (ECLE, INBEX, Mobeo), and Beauty (HerBaay). Each brand achieves remarkable sales performance on various online marketplace platforms. For instance, ecentio is the top-selling lunch box and water bottle brand, freemir leads in cookware sales, and INBEX is the number one photography accessories brand across Indonesia.

DACHIN strives to build an all-encompassing ecosystem to enhance its customers' brand experience throughout their journey. Key components of this ecosystem include DACHIN's in-house distribution and fulfillment capabilities, which not only ensure prompt delivery but also analyze, process, and leverage post-sale data to cultivate a deeper understanding of its customers, and its Performance Marketing expertise that drives customer acquisition and engagement.

DACHIN's sales channels encompass a diverse range of platforms, including online B2C & B2B marketplaces, offline B2B & B2C, social commerce, and private channels. This omnichannel approach allows DACHIN's brands to reach a wide audience and cater to various consumption preferences.

By focusing on customer satisfaction and being a DTC brand creator that continually touches the heart, DACHIN aims to deliver sustainable value for customers and employees alike. The company's dedication to data-driven innovation, underpinned by its deep understanding of customers and expertise in performance marketing, sets the foundation for its continued growth and success in Asia.