Customer Success Manager, SEA

Avow GmbH; Indonesia; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to join their dynamic team in Jakarta. This role is pivotal in enhancing client relationships and driving brand awareness in the SEA market. You will leverage your expertise in mobile marketing platforms to provide tailored solutions and support to clients while collaborating with internal teams to ensure seamless operations. As the founding member in the region, you will have significant opportunities to shape the market presence and contribute to the company's growth. If you are passionate about client success and thrive in a collaborative environment, this is the perfect opportunity for you.

Qualifications

• Strong background in mobile marketing with 3 years of experience.
• Ability to manage client interactions with minimal supervision.

Responsibilities

• Foster strong client relationships and ensure satisfaction.
• Develop local marketing strategies to boost brand awareness.
• Act as a trusted advisor for clients on industry-specific challenges.

Skills

Client management

Mobile marketing platforms (MMPs)

Attribution models

OEM advertising strategies

Technical troubleshooting

Fluency in English

Fluency in Bahasa

Proactive approach

Education

3 years of experience in mobile marketing

Job description

What are the main performance objectives in this role?

As we continue to scale our activities in the SEA market, we are looking for a Customer Success Manager based in Jakarta. This role focuses on building our portfolio in the region by up-selling and cross-selling our solutions to our portfolio advertisers.

The ideal candidate should have a client-centric mindset, be a team player, and be able to work cross-regionally in a distributed work environment! They'll be the founding member of the market so there'll be a lot of room for opportunities as our presence in the region grows.

• Client management: Foster strong relationships with clients, ensuring their satisfaction and success while addressing their unique needs in the SEA region.
• Manage day-to-day client interactions, providing excellent customer service tailored to the cultural nuances of Indonesia.
• Act as a trusted advisor, helping clients navigate challenges related to attribution, OEM advertising, and other industry-specific areas.
• Brand awareness: Increase the visibility and recognition of AVOW in the region.
• Actively participate in industry events, conferences, and networking opportunities to represent and promote AVOW's brand.
• Develop and execute local marketing strategies in collaboration with the marketing team to boost brand awareness.
• Technical expertise: Leverage technical knowledge to support clients and manage responsibilities independently, ensuring seamless operations despite time zone differences with the rest of the team.
• Take ownership of client projects and initiatives, working autonomously to deliver results in a timely manner.
• Collaborate effectively with the Sales team and other internal departments, ensuring alignment and consistency in client communications and strategies.

What are the strengths, transferable skills, and behaviors that drive success in this role?

Industry expertise: Strong background in mobile marketing platforms (MMPs), with knowledge of attribution models and OEM advertising strategies and approximately 3 years of experience in the industry.

Technical and language acumen: Ability to understand and troubleshoot technical aspects of digital advertising, providing valuable insights and solutions to clients, fluency in English and Bahasa.

Dependability and proactiveness: Reliable and responsible, able to manage tasks and client interactions with minimal supervision, demonstrating a proactive approach to identifying and addressing client needs and market opportunities.

Brand advocacy: Passionate about representing and promoting the AVOW brand, actively contributing to its growth and presence in the region.

What does our hiring process look like?

• Initial contact – Our process begins with a casual yet informative screening call with our TA team. This call allows us to learn more about you and provides you with a glimpse into our team and culture!
• Deep dive – In this phase, you’ll have a more in-depth discussion with our hiring manager. It’s an opportunity to explore the role deeper and have a better sense of the expectations.
• Problem-solving + presentation – This stage will be all about highlighting your role-specific strengths and problem-solving skills while allowing you to get more insights into the team and its current challenges.
• Informal ‘coffee’ chat – An optional round to allow you to meet a potential team member.

AVOW is an award-winning, global app growth company specializing in mobile OEM advertising. Founded with the vision to revolutionize mobile OEM advertising, AVOW has rapidly emerged as an industry leader with more than 100 advertisers on their roster. Through its partnerships with mobile OEMs, its proprietary tech AVOW Intelligence, and the joint formation of KYLN, a premium multi-channel distribution platform for game app developers, the company provides access to over 1.5 billion daily active users and offers clients over 10 million monthly downloads.