Customer Success Manager (Mekari Qontak)

Mekari; Daerah Khusus Ibukota Jakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

Join a leading SaaS company in Indonesia as a Customer Success Manager. You will drive customer engagement and satisfaction, ensuring clients achieve success with our software solutions. This role offers a dynamic work environment with competitive benefits, including health insurance and flexible working hours.

Benefits

Competitive salary + daily allowance

Premium private health insurance

Flexible working hours

Notebook Ownership Program

Allowance for sports activities

Annual and unpaid leave from day 1

Qualifications

• 3+ years of relevant experience in account management or Customer Success.
• Driven, self-motivated, and excellent communicator.

Responsibilities

• Maintain high levels of customer engagement and satisfaction.
• Work proactively to drive product adoption and resolve issues.
• Gather client feedback to influence product roadmap.

Skills

Communication

Problem Solving

Customer Satisfaction

Adaptability

Education

Background in Accounting

Background in Business

Background in Marketing

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex—we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey, we have reached over 1 million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

1. Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
2. Work proactively with your accounts to drive product adoption and act as the voice of clients.
3. Identify and resolve issues that could impact customer satisfaction or retention.
4. Facilitate periodic reviews with customers to determine new requirements and ensure ongoing success through engaging and consultative discussions.
5. Gather feedback from clients and collaborate directly with the product team to influence the product roadmap.

Requirements/Qualifications:

1. 3+ years of relevant experience; prior experience in account management roles in SaaS companies is a plus.
2. Background in Accounting, Business, or Marketing is preferable.
3. Driven and self-motivated; you excel without needing external push.
4. Eager to learn, adapt, and improve your work; proactive in seeking help and applying feedback.
5. Dedicated to helping and serving customers, understanding that their success leads to your success.
6. Prior experience in Customer Success or similar roles that increase customer satisfaction, adoption, and retention.
7. Process-oriented, empathetic, and an excellent communicator.
8. Strong problem-solving and consultative skills.
9. Passionate about working with clients and committed to customer satisfaction and loyalty.
10. Ability to collaborate effectively with team members.

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flexible installment options via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leave from day 1, plus unlimited sick leave with a doctor's note.
7. Notebook Ownership Program.
8. Strategic office location accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to contribute to Indonesia's leading SaaS company.

Our team will review your application and contact you if you are shortlisted for the next stage. If you do not hear from us within 30 days, we will keep your resume on file for future opportunities.

Don't forget to check our Recruitment FAQ at https://bit.ly/RecruitmentFAQ-Mekari [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] for answers to common questions about our recruitment process.

We wish you the best and hope to see you soon!