Customer Success Manager - Jakarta, Indonesia

MoEngage Inc.; Daerah Khusus Ibukota Jakarta; On-site; USD 24.000 - 36.000; Full time

Job summary

MoEngage Inc. is seeking a Technical Account Manager to be the main point of contact for clients and drive customer growth. You will advise clients on utilizing our cutting-edge customer engagement platform and act as an advocate for our product, ensuring successful interactions and long-term partnerships.

Benefits

Work at scale and challenge yourself.

Collaborate with a smart, mobile-first team.

Handle over a billion messages daily.

Qualifications

• 2-3 years of experience in technical account management.
• Experience in SaaS or app marketing is a plus.
• Strong customer-oriented skills.

Responsibilities

• Main point of contact for accounts and responsible for customer growth.
• Advise clients on MoEngage platform usage.
• Act as a product evangelist for client's growth strategies.

Skills

Technical Account Management

Mobile Ecosystem Understanding

SaaS and B2B Experience

Customer Requirement Understanding

Empathy

Strong Communication Skills

Information Security Awareness

Job description

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and enable faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and a Strong Performer in The Forrester Wave 2023 report. It was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Are you someone who thrives in a fast-paced environment where innovation, speed, and user-centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are eager to champion them? Are you driven by ownership and making an impact? If yes, this opportunity might be for you!

Job Description

1. Be the main point of contact for accounts and responsible for customer growth.
2. Advise clients on the most effective ways to use the MoEngage platform.
3. Act as a product evangelist, consulting top internet companies on their growth strategies.

Skills

1. 2-3 years of experience with clients or managed accounts, particularly in Technical Account Management.
2. Understanding of the mobile ecosystem and app marketing. Experience as a Success or Support Engineer for a SaaS company is a plus.
3. SaaS and B2B experience is essential.
4. Ability to understand customer requirements and identify how MoEngage can add value.
5. Ownership of the relationship post-sale and focus on customer growth.
6. Champion the product and act as an evangelist.
7. Empathy, crucial for client-facing roles and teamwork.
8. Strong written and verbal communication skills.
9. Awareness of information security concepts and best practices.

Perks

• Work at scale and challenge yourself.
• Collaborate with a smart, mobile-first team.
• Handle over a billion messages daily, surrounded by passionate professionals as we scale further to build a world-class tech team.

Why Join Us!

At MoEngage, we are passionate about our team and technology. Learn more about us and our technology below:

Life@MoEngage

Tech@MoEngage

#VibeAsOneTribe @Moengage