Customer Success Manager - Jakarta

MoEngage; Daerah Khusus Ibukota Jakarta; On-site; IDR 499.334.000 - 749.002.000; Full time

Job summary

A leading customer engagement platform in Jakarta is seeking an experienced Technical Account Manager. The role involves managing client relationships, advising on platform usage, and acting as a product evangelist. The ideal candidate should have 2-3 years of experience in Account Management within SaaS, strong communication skills, and an understanding of the mobile ecosystem. Join a diverse team that values inclusivity and growth.

Qualifications

• 2-3 years of experience in Technical Account Management.
• Experience with SaaS and B2B environments is a must.
• Strong verbal and written communication skills.

Responsibilities

• Be the point of contact for accounts and responsible for customer growth.
• Advise clients on using the MoEngage platform effectively.
• Consult with top internet companies as a product evangelist.

Skills

Communication skills

Empathy

Understanding of the Mobile Ecosystem

Client management

Problem solving

Job description

Location: Jakarta,Jakarta,Indonesia

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution. For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Roles and Responsibilities

• Be the point of contact for Accounts and be responsible for the growth of the customer
• Advise clients on the most effective ways to use the MoEngage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth.

Requirements

• 2-3 years of experience with clients or managed accounts, across Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a SaaS company is a plus.
• SaaS and B2B experience is must.
• Ability to understand customer requirements and see how MoEngage can variously add value.
• Take ownership of the relationship post sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client-facing role, also important for working with other teams.
• Strong written and verbal communication skills
• Awareness on Information Security concepts and Best Practices

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngageis based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngageis truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life@MoEngage

Tech@MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class team.