Customer Success Manager (B2B)

We are a high-growth fintech company that is passionate about using big data analytics, machine learning, and cutting-edge technology to revolutionize the way people use credit cards. To continue our success story, we are looking for a Customer Success Manager to primarily support our client portfolio. This role will need to focus on our customer experience and life-cycle and ensure that our customers are using the Kredivo platform effectively and maximizing our robust features to guarantee they get the most value.

What you will do:

1. A big passion for engaging customers and expanding their use cases through our product.
2. Setting up & day to day management of Offline Merchants.
3. Work with the Offline Team on merchant customer success, ensuring timely communication & merchant visibility.
4. Assist the Offline Team in establishing business test practices.
5. Target service improvement to stores, oversee optimum visibility.
6. Assist in merchant quarterly reviews & analytics.

About you:

1. A big passion for engaging customers and expanding their use cases through our product.
2. Good knowledge of SQL and query skills.
3. Strong attention to detail and excellent analytical skills. You need to be comfortable with data.
4. University degree (preferred from Business / Management Graduate).
5. Min. 4+ years work experience in Business Development, Sales or Account Management.
6. Experience in process improvement and project management.
7. Experience with process documentation and SOP creation.
8. Experience in working in a multifunctional team.
9. Knowledge of methods of process mapping and design.
10. Microsoft Office (Word, Excel, PowerPoint).

FinAccel is a fun, fast-growing company with lofty ambitions. Starting with instant ecommerce financing, we are on a goal to disrupt unsecured lending in Southeast Asia, one of the fastest-growing economic regions globally.

The company leverages deep data analytics across users’ digital footprint to automate credit risk scoring and access to credit in Southeast Asia, the 7th largest economy in the world.

Our flagship product, Kredivo Buy Now, Pay Later, enables e-commerce buyers to apply and qualify for instant credit and pay back over time. Merchants using Kredivo benefit from providing point-of-sale financing using a 2-click checkout to eligible buyers. FinAccel is backed by leading investors and regulated by OJK in Indonesia.

To know more about FinAccel and Kredivo, visit www.finaccel.co and www.kredivo.com.