Customer Success Manager - Jakarta, Indonesia

MoEngage Inc.; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate individual to join their team as a Technical Account Manager. This role involves being the primary contact for clients, driving customer growth, and advising on the effective use of a cutting-edge customer engagement platform. You will work in a fast-paced environment, collaborating with a smart team that thrives on innovation and user-centric product thinking. If you have a knack for understanding customer needs and a passion for technology, this opportunity offers the chance to make a significant impact while working with top-tier brands across the globe.

Benefits

Work at Scale

Smart Team Environment

Innovative Technology Challenges

Qualifications

• 2-3 years experience in Technical Account Management with a focus on SaaS.
• Strong communication skills and understanding of customer needs.

Responsibilities

• Serve as the primary contact for accounts and drive customer growth.
• Advise clients on effective usage of the MoEngage platform.

Skills

Technical Account Management

Mobile Ecosystem & App Marketing

SaaS Experience

B2B Experience

Customer Relationship Management

Communication Skills

Information Security Awareness

Empathy

Job description

About MoEngage

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

Job Description

• Be the point of contact for Accounts and be responsible for the growth of the customer.
• Advise clients on the most effective ways to use the MoEngage Platform.
• Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

• 2-3 years of experience with clients or managed accounts, across Technical Account Management.
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a SaaS company is a plus.
• SaaS and B2B experience is a must.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post sales and grow the customer.
• Champion the product and be an evangelist.
• Empathy - Needed in any client facing role, also important for working with other teams.
• Strong written and verbal communication skills.
• Awareness of Information Security concepts and Best Practices.

Perks

• Work at Scale and challenge yourself.
• Work with a smart team which grew up in the Mobile First world.
• We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.

Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Life@MoEngage

Tech@MoEngage

#VibeAsOneTribe @Moengage