Customer Solutions Engineer (Remote)

Mostly; Indonesia; Remote; IDR 966.744.000 - 1.353.442.000; Full time

Job summary

A leading AI solutions provider in Indonesia is seeking a Customer Solutions Engineer to assist clients in effectively utilizing their products. The ideal candidate should have over 5 years of experience in technical support, excellent problem-solving skills, and the ability to communicate technical details clearly. This role offers remote working flexibility and benefits like professional development and stock options.

Benefits

Home office support of €1000 upon joining and yearly €300 top-up

Monthly lunch stipend valued at €100

25 days of PTO and additional national holidays

Participation in virtual and in-person team events

Continuous career development with individual training budget

Qualifications

• 5+ years of proven experience as a Customer Solutions Engineer, Customer Support, or Technical Support Engineer.
• Ability to provide clear step-by-step technical guidance, both written and verbal.
• Hands-on experience with Linux/Windows/Mac OS environments.

Responsibilities

• Engage with customers to proactively remove blockers to their deployment.
• Work directly with customers throughout onboarding to deliver technical guidance.
• Research and identify solutions to platform issues, providing technical support.

Skills

Customer service orientation

Technical proficiency

Problem-solving

Communication skills

Education

BS degree in Information Technology, Computer Science, or related field

Tools

AWS

Azure

Google Cloud

Docker

Service Desk for Jira

Zendesk

Job description

Permanent employee, Full-time – EMEA Remote

Hello

Welcome to the future! Join our team at MOSTLY AI at the forefront of Generative AI. If you are looking to contribute to a future where data empowers everyone safely and equitably, MOSTLY AI offers the perfect environment for you to grow, innovate, and bring “Data for Everyone!” to life.

About the role

At MOSTLY AI, we assist companies worldwide in accessing, sharing, and consuming their proprietary data sets with peace of mind, ensuring the privacy of their customers always comes first. With an expanding clientele, we are searching for a Customer Solutions Engineer to join our dynamic team and make a meaningful contribution to the world of AI.

About you

• You’re a product expert with a strategic mindset and strong customer‑service orientation.
• You serve as a coach and trusted advisor for technical issue resolution.
• You’re bright, energetic, curious, solution‑minded, technically proficient, and professional.
• You’ll be the first point of contact for our customers, providing enterprise‑level support.
• Throughout all of these interactions, you build strong relationships with customers and ensure exemplary delivery standards.

If you’re naturally a helper who enjoys solving platform issues and can explain technical details clearly, we’d like to meet you – please read on!

What you will be doing

• Engage with customers to proactively remove blockers to their deployment and usage of MOSTLY AI products.
• Work directly with customers throughout onboarding to deliver technical guidance.
• Research and identify solutions to platform issues, providing technical support for enterprise customers.
• Develop trusted partnerships with key stakeholders and executive sponsors within customer organizations.
• Contribute to the team through documentation, knowledge sharing, and best practice development.
• Provide insights and suggestions for product improvements and enhancements.
• Follow up with clients to ensure their systems are fully functional after troubleshooting.

What we are looking for

• 5+ years of proven experience as a Customer Solutions Engineer, Customer Support, or Technical Support Engineer.
• Strong desire to make customers successful through direct interaction.
• BS degree in Information Technology, Computer Science, or related field.
• Ability to provide clear step‑by‑step technical guidance, both written and verbal.
• Hands‑on experience with Linux/Windows/Mac OS environments.
• Hands‑on experience with AWS/Azure/Google Cloud and Docker.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software (e.g., Service Desk for Jira, Zendesk).
• Excellent problem‑solving and communication skills.
• Remote: work from anywhere in the EMEA region.
• Win as a team: participation in MOSTLY AI Phantom Stock Option Plan.
• Home office support: €1000 when you join and yearly €300 top‑up after that.
• Lunch subsidy: monthly lunch stipend valued at €100 per month.
• Time to recharge: 25 days of PTO, and extra days off in addition to standard national bank holidays.
• Heaps of fun: virtual and in‑person team events.
• Boost your development: continuous career development with an individual training budget.

MOSTLY AI serves many of the most renowned brands with its synthetic data platform. In particular, industries that deal with highly sensitive data already today reap the value of synthetic data. At the same time, there is a growing appetite for safe & smart data across all industries. These innovation leaders help us move forward, and define the category for years to come. Synthetic data will become a key pillar of every organization’s data stack.

To us, it is key that as many people as possible can access, collaborate and build upon granular‑level data, without infringing on anyone’s privacy. Data that is artificially generated, yet representative, realistic, and insightful for people as well as algorithms alike. This allows for broad data collaboration within and across organizations, helping these to leverage the immense power of Data & AI in order to put these to good use for the benefit of everyone.

Our Mission: We enable organizations to thrive ethically and responsibly with smart and safe synthetic data. Our Vision: Data should empower all people to build a smarter and fairer future together for the benefit of everyone. If you’re ready to join the revolution and make a real impact through AI, we want to hear from you! Our team is a vibrant mosaic of individuals from diverse backgrounds, and we are committed to equality and inclusivity in hiring. We provide equal employment opportunities regardless of race, ethnicity, colour, creed, religion, gender, sexual orientation, gender identity, marital status, citizenship, age, national origin, ancestry, disability, veteran status, or any other legally protected status. We actively uphold the principles of equal employment.