Customer Solution Associate (3-months contract)

Bobobox; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Join a leading company in hospitality as a Customer Solution Associate, where you will enhance guest experiences through effective training and personalized travel planning services. This role requires a strong background in hospitality and exceptional organizational skills. If you are ready to make a positive impact, apply now!

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 1 year in training facilitation and a sales-related role in hospitality.
• Willingness to travel up to 30%.

Responsibilities

• Execute training programs for branch staff from preparation to delivery.
• Develop personalized travel plans and sell ancillary products.
• Maintain accurate records and handle administrative tasks.

Skills

Organizational skills

Interpersonal abilities

Communication skills

Multitasking skills

Education

Bachelor’s degree in Hospitality, Tourism, Business, Management

Job description

Purpose of Role

The Customer Solution Associate is a critical team member responsible for executing initiatives that improve guest experiences and operational excellence. This position focuses on branch-level training, travel planning, and administrative support. By ensuring high-quality training, offering tailored travel planning services, and maintaining efficient administrative processes, the role contributes to the seamless delivery of Bobobox’s guest-centric services.

What you will do:

• Execute training programs for branch staff, from preparation to delivery and evaluation
• Ensure training aligns with organizational standards, enhances staff capabilities, and supports the goal of positively impacting revenue
• Develop personalized travel plans and sell ancillary products (e.g., F&B and activities) to guests before their stay
• Collaborate with internal teams to offer engaging and seamless pre-booking experiences
• Assist in managing department expense requests, incentive programs, and voucher processing
• Maintain accurate records and ensure timely completion of administrative tasks
  
  

You will fit in this job if you:

• Bachelor’s degree in Hospitality, Tourism, Business, Management, or a related field (or equivalent experience)
• At least 1 year of experience in training facilitation and a sales-related role, preferably within the hospitality or F&B industries
• Strong organizational and multitasking skills to manage varied responsibilities effectively
• Excellent communication and interpersonal abilities to collaborate with teams and deliver guest-centric services
• Willingness to travel as needed (up to 30%)