Customer Solution Associate (3-months contract)

PT. Bobobox Mitra Indonesia; Cinunuk; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A rapidly growing company in the hospitality sector is seeking a Customer Solution Associate for a 3-month contract. This role is vital for enhancing guest experiences through effective training and administrative support. The ideal candidate has a passion for hospitality, strong organizational skills, and at least one year of relevant experience.

Qualifications

• Bachelor’s degree or equivalent experience required.
• At least 1 year of experience in training facilitation and sales.
• Strong organizational and communication skills.

Responsibilities

• Execute training programs for branch staff.
• Develop personalized travel plans and sell ancillary products.
• Maintain accurate records and manage administrative tasks.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Education

Bachelor’s degree in Hospitality, Tourism, Business, Management or related field

Job description

Customer Solution Associate (3-months contract)

Purpose of Role
The Customer Solution Associate is a key team member responsible for executing initiatives that enhance guest experiences and operational excellence. This role focuses on branch-level training, travel planning, and administrative support. By providing high-quality training, tailored travel planning services, and maintaining efficient administrative processes, the role ensures the seamless delivery of Bobobox’s guest-centric services.

What you will do:

• Execute training programs for branch staff, from preparation to delivery and evaluation.
• Ensure training aligns with organizational standards, enhances staff capabilities, and supports revenue growth.
• Develop personalized travel plans and sell ancillary products (e.g., F&B and activities) to guests prior to their stay.
• Collaborate with internal teams to offer engaging and seamless pre-booking experiences.
• Assist in managing department expense requests, incentive programs, and voucher processing.
• Maintain accurate records and ensure timely completion of administrative tasks.

You will fit in this job if you:

• Hold a Bachelor’s degree in Hospitality, Tourism, Business, Management, or a related field (or equivalent experience).
• Have at least 1 year of experience in training facilitation and sales, preferably within the hospitality or F&B industries.
• Possess strong organizational and multitasking skills to manage varied responsibilities effectively.
• Have excellent communication and interpersonal abilities to collaborate with teams and deliver guest-centric services.
• Are willing to travel as needed (up to 30%).

Additional information about the company and benefits is included below.