Customer Services, Executives

Job Responsibilities

• Promote excellent customer service and ensure satisfaction is delivered consistently.
• Complete bookings with carriers and submission of shipping instructions with great accuracy.
• Build a strong relationship with customers to establish high confidence levels.
• Communicate and follow up with customers on the status of their shipments or deliveries.
• Understand individual customers’ processes.
• Comply with the company’s standard operating procedure (SOP) and quality policy.
• Communicate with superiors to improve department processes.
• Perform any other tasks as assigned by the superior.

Qualifications

What's your expected monthly basic salary?

How many years' experience do you have as a Customer Service Executive?

Do you have customer service experience?

How much notice are you required to give your current employer?

Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

How would you rate your English language skills?