Customer Service Supervisor

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD.; Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic design firm in Tangerang is seeking a Sales Support Specialist to engage with customers, promote sales, and manage orders. The ideal candidate must be proficient in Mandarin and English, possess at least an SPM or equivalent, and be capable of working independently. Benefits include annual leave, medical insurance, and performance bonuses. Training will be provided for fresh graduates.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Performance Bonus

Staff Discount

Overtime Pay

Qualifications

• Must possess at least a SPM or equivalent.
• Required to speak and read Mandarin.
• Work independently with minimal supervision.

Responsibilities

• Guide the customer to reach a deal.
• Communicate with customers to promote sales.
• Manage inquiries through phone and internet.
• Handle customer orders and logistics status.
• Support marketing team with sales planning.

Skills

Computer literate

Mandarin proficiency

English proficiency

Bahasa Malaysia proficiency

Education

SPM or equivalent

Job description

Job Responsibility

• Well knowledge about company product or serviceâ guide the customer to reach a deal.
• To communicate with customer thru to promote sales through networks chat.
• Respond to telephone inquiries and Internet inquiries; Handle order through website and phone.
• (Liang, Souper Tang, YS) Own websiteï¼Shoppe, Lazada, Facebook, WhatsApp.
• Arrange shipping and Classification of different logistics delivery to make sure all in order.
• Record shipping order.
• Handle customer order, payment, and follow up with Logistics status;
• Handle customer complaint and feedback, return and exchange goods.
• Looking for potential customer and Agent.
• Support Marketing Team to provide idea and discuss sales planning offer.
• To check with network promotion layout, etc.; To ensure customers can easily see the latest promotions and products.
• To Achieve group sales goals
• Additional tasks assigned by Management
  
  

Job Requirements

• Candidate must possess at least a SPM or equivalent.
• Required skill(s): Computer literate
• Required language(s): Mandarin, English and Bahasa Malaysia.
• Must be able to speak and read Mandarin.
• Work independently with minimum supervision
• Fresh Graduate are encouraged to apply, training will be provided.
• Applicants must be willing to work in Nusajaya (near Bukit Indah), Johor, Malaysia.
  
  

Job Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• 5 Working Days
• Staff Discount
• Overtime Pay