Customer Service Supervisor

E-NESCOM DESIGNIFY ELEMENTS SDN. BHD.; Tangerang; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated sales associate to enhance customer engagement and drive sales. In this role, you will leverage your communication skills to assist customers through various online platforms, ensuring a seamless shopping experience. You'll be responsible for managing product listings on popular e-commerce sites and addressing customer inquiries while achieving sales targets. This position offers a supportive environment with training provided for fresh graduates. Join a dynamic team and contribute to the growth of a forward-thinking company in the e-commerce sector.

Benefits

Annual Leave

Medical and Hospitalization Leave

EPF / SOCSO / PCB contributions

Annual Bonus

Medical Insurance

Training Provided

Allowance Provided

Performance Bonus

5 Working Days per week

Staff Discount

Overtime Pay

Qualifications

• Proficient in computer skills and fluent in Mandarin, English, and Bahasa Malaysia.
• Ability to work independently with minimal supervision.

Responsibilities

• Guide customers towards making purchases and promote sales via online chat.
• Manage company websites and handle customer orders and inquiries.

Skills

Computer Skills

Fluent in Mandarin

Fluent in English

Fluent in Bahasa Malaysia

Sales Strategies

Education

SPM or equivalent qualification

Tools

Shopee

Lazada

Facebook

WhatsApp

Job description

Job Responsibilities

1. Have good knowledge about the company's products or services to guide customers towards making a purchase.
2. Communicate with customers via online chat to promote sales.
3. Respond to inquiries via telephone and internet; handle orders through the website and phone.
4. Manage company websites such as Shopee, Lazada, Facebook, and WhatsApp.
5. Arrange shipping and classify logistics deliveries to ensure proper order processing.
6. Record shipping orders accurately.
7. Handle customer orders, payments, and follow up on logistics status.
8. Address customer complaints and feedback, including returns and exchanges.
9. Identify potential customers and agents.
10. Support the marketing team by providing ideas and discussing sales strategies.
11. Monitor network promotion layouts to ensure customers can easily see the latest promotions and products.
12. Achieve group sales goals.
13. Perform additional tasks as assigned by management.

Job Requirements

1. Candidate must possess at least an SPM or equivalent qualification.
2. Proficient in computer skills.
3. Fluent in Mandarin, English, and Bahasa Malaysia; must be able to speak and read Mandarin.
4. Ability to work independently with minimal supervision.
5. Fresh graduates are encouraged to apply; training will be provided.
6. Willing to work in Nusajaya (near Bukit Indah), Johor, Malaysia.

Job Benefits

• Annual Leave
• Medical and Hospitalization Leave
• EPF / SOCSO / PCB contributions
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• 5 Working Days per week
• Staff Discount
• Overtime Pay