Customer Service Staff

PT Salam Pacific Indonesia Lines; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000,000 - 60,000,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Supervisor to enhance their logistics operations. This role requires a highly self-motivated individual with a passion for customer care and a strong command of SLAs management. You will be responsible for delivering exceptional service, resolving customer issues promptly, and ensuring satisfaction. The ideal candidate will possess outstanding communication skills and thrive in a team-oriented environment. If you are ready to make a significant impact in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Minimum bachelor's degree in any major.
• Proven experience as Customer Service Supervisor in logistics.

Responsibilities

• Provide superior customer service consistently.
• Resolve customer issues in a timely manner.

Skills

Customer Service

SLAs Management

Communication Skills

Problem Solving

Team Player

Education

Bachelor's Degree

Tools

Incident Management Tools

Job description

The Customer Service is responsible to support logistic products and services, and deliver excellent customer care. A highly self motivated, customer service enthusiast, fluent in SLAs management and their concepts with outstanding communication skills is the desired profile. Familiar with incident management tools and service/help desk operations.

Duties:

• Consistently provide superior Customer Service
• Resolve customer problem/issues in a timely manner
• Influence and direct their work towards customer satisfaction

Qualifications:

• Minimum bachelor's degree in any major
• Proven experience as Customer Service Supervisor in logistic or shipping company
• Fluent in SLAs management and their concepts
• Outstanding communication skills
• A team player and highly motivated person
• Fluent in English
• Willing to be located in Tanjung Priok, Jakarta