Customer Service Staff

PT Global Jet Cargo (J&T Cargo) - Lampung; Bandar Lampung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Lampung is looking for a full-time Customer Service Staff to manage complaints and inquiries efficiently. Candidates should have at least a Bachelor's degree and 1 year of customer service experience, especially in logistics or e-commerce. Strong communication skills and the ability to work under pressure are essential. This role requires flexibility to work shifts, including weekends.

Qualifications

• Minimum 1 year experience in customer service, preferably in logistics/e-commerce.
• Strong communication skills in handling sensitive situations.
• Knowledge in complaint handling and conflict resolution.

Responsibilities

• Handle complaints and inquiries via ticketing system efficiently.
• Investigate claims to ensure fair results.
• Ensure customer satisfaction with timely responses.

Skills

Communication skills

Complaint handling

Analytical skills

Education

Bachelor’s Degree in any major

Job description

PT Global Jet Cargo (J&T Cargo) - Lampung sedang membuka lowongan untuk posisi Penuh waktu Customer Service Staff di Campang Raya, Lampung. Lamar sekarang untuk menjadi bagian dari tim kami.

Kualifikasi pekerjaan

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang
  • Selasa: Pagi, Siang
  • Rabu: Pagi, Siang
  • Kamis: Pagi, Siang
  • Jum\'at: Pagi, Siang
  • Sabtu: Pagi
• Pelamar harus memiliki KTP
• Gaji yang diinginkan: Rp3,500,000 per bulan
• Posisi ini adalah perekrutan yang mendesak.

Job Description

• Handle complaints, delivery issues, and inquiries via ticketing system efficiently.
• Investigate claims and arbitration cases to ensure fair results.
• Ensure customer satisfaction with timely, empathetic, solution-driven responses.
• Collaborate with operations, logistics, and support teams on recurring issues.
• Record and track interactions, complaints, and resolutions per company standards.
• Provide feedback and recommendations to improve service processes.
• Support continuous improvement to enhance efficiency and customer experience.

Job Requirements

• Bachelor’s Degree in any major, with minimum 1 year experience in customer service (logistics/e-commerce preferred).
• Strong communication skills (verbal & written) with tactful handling of sensitive situations.
• Knowledge in complaint handling, conflict resolution, and customer service operations.
• Analytical, detail-oriented, adaptable, and able to work under pressure in a fast-paced environment.
• Flexible to work in shifts, including weekends and public holidays; able to work independently or in a team.