Customer Service Specialist

Seenda Official; Indonesia; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic e-commerce company is seeking a Customer Experience Representative based in Indonesia. The role involves providing exceptional customer service through timely query resolution and communication across various platforms. Ideal candidates should have a high school education, strong English communication skills, and enjoy working with customers. This is a remote position with a focus on creating positive customer experiences.

Qualifications

• Must have strong communication skills and be fluent in English.
• Experience in customer handling is advantageous.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer customer queries and resolve issues promptly.
• Conduct follow-ups on customer interactions.
• Support online and offline customer service needs.

Skills

Good Communication Skills

Fluent in English

Customer Handling Experience

Education

High School Diploma

Job description

Company Overview:SEENDA Official | Just Be Yourself: Keyboards, Mice, Combos – Seenda Official

SEENDA is a dynamic, fast-paced international e-commerce and retail company that operates both online and offline, dedicated to providing top-quality products and exceptional customer service to customers around the world. We value customer feedback and view every interaction as an opportunity to build strong connections with our customers and continuously improve our offerings.

The successful candidate will be responsible for delivering superior customer service. They will handle all post-sale customer interactions, issue resolution, and customer satisfaction activities, contributing to SEENDA’s commitment to excellence on a global scale.

Wage: Rp6.000.000

Responsabilities:

• Answering customer queries and resolving issues in a timely and professional manner.
• Following our standard procedures and using provided materials to answer frequently asked questions.
• Using customer care language techniques to enhance customer experience and promote positive reviews of our international brand.
• Conducting follow-up calls and dealing with messages and emails.
• Occasionally assisting with the receipt and dispatch of mail and packages.
• Attending online meetings outside standard working hours to communicate with international colleagues across time zones.
• Supporting both online and offline customer service needs, ensuring a consistent and high-quality experience across all sales channels.

Qualification:

• Minimal High School
• Good in English and Communication
• Good with customers
• Experience in handling customers is a plus

Note: working hours may be from 14.00 - 23.00WIB

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