Customer Service (Sourcing Team)

PT. Milenial Solusi Internusa; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Tangerang Selatan is seeking a proactive Customer Service Forwarding – Sourcing professional. The role involves coordinating shipment needs, managing vendor databases, and ensuring effective communication between internal and external parties. The ideal candidate has a Bachelor's degree and at least 1 year of experience in logistics or freight forwarding. A competitive salary and career growth opportunities are offered.

Benefits

Competitive salary

Performance incentives

Career growth opportunities

Qualifications

• Minimum 1 year of experience in freight forwarding, logistics, or sourcing.
• Able to work under pressure and meet deadlines.
• Basic English proficiency (written and spoken).

Responsibilities

• Coordinate daily Start of Day (SOD) and End of Day (EOD) activities.
• Manage and update vendor databases for valid pricing.
• Prepare and provide quotation responses within agreed SLA timeframes.
• Communicate shipment or pricing issues to departments promptly.
• Negotiate with vendors for quality and pricing.
• Prepare monthly vendor performance evaluations and reports.

Skills

Strong communication skills

Coordination skills

Negotiation skills

Proficient in Google Sheets

Proficient in Microsoft Excel

Education

Bachelor's Degree in Management, Logistics, or related field

Job description

We are looking for a proactive and detail-oriented Customer Service Forwarding – Sourcing professional to join our growing logistics team.
This role is responsible for coordinating shipment needs, sourcing competitive vendor rates, managing data accuracy, and ensuring smooth communication between internal departments and external partners.

Key Responsibilities

Coordinate daily Start of Day (SOD) and End of Day (EOD) activities and report task progress accurately.

Manage and update vendor databases regularly to ensure valid and competitive pricing.

Prepare and provide quotation responses within agreed SLA timeframes (max. 60 minutes).

Communicate and escalate shipment or pricing issues to related departments and vendors promptly.

Negotiate with vendors to achieve the best service quality and pricing results.

Prepare monthly vendor performance evaluations and submit accurate reports.

Qualifications

Bachelor’s Degree in Management, Logistics, or related field.

Minimum 1 year of experience in freight forwarding, logistics, or sourcing.

Strong communication, coordination, and negotiation skills.

Proficient in Google Sheets / Microsoft Excel.

Able to work under pressure and meet deadlines.

Basic English proficiency (written and spoken).

Competitive salary and performance incentives.

Dynamic and collaborative work environment.

Career growth opportunities in the logistics industry.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Service Role?

Do you have customer service experience?

How would you rate your English language skills?

Which of the following Microsoft Office products are you experienced with?

Which of the following languages are you fluent in?

How many years' experience do you have as a Freight Forwarding Operator?