Customer Service - SLAVINA

PT RANS Kosmetika Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading beauty e-commerce company in Jakarta is seeking a Customer Service Representative to respond to customer inquiries on social media and handle requests from various e-commerce platforms. The ideal candidate has at least one year of experience in customer service, is communicative and can multitask effectively. A friendly demeanor and proficiency in social media are essential. Competitive salary offered.

Qualifications

• Minimum 1 year of experience in customer service, preferably in e-commerce or beauty.
• Proficient in using social media platforms.
• Able to work in a team environment.

Responsibilities

• Respond to customer inquiries on social media.
• Handle complaints from e-commerce platforms.
• Record customer orders for the operations team.

Skills

Communication

Problem-solving

Multitasking

Education

D3/S1 in any major

Job description

Respond to customer DMs, comments, and questions on Instagram in a responsive and friendly manner.

Handle customer questions, complaints, and requests from e-commerce platforms (WhatsApp, Shopee, Tokopedia, TikTok Shop, etc.).

Provide accurate product information, promotions, and availability.

Record and forward customer orders to the operations team/order admin.

Maintain and improve customer satisfaction through polite, professional, and solution-oriented communication.

Follow up with customers (before and after purchase).

Requirements:

Min: D3/S1, in any major.

Minimum 1 year of experience in customer service, preferably in the e-commerce or beauty industry (a plus).

Communicative, thorough, and patient when dealing with customers.

Proficient in using social media (Instagram, WhatsApp, Shopee, Tokopedia, etc.).

Able to multitask and work in a team.

Willing to join immediately and will be placed at PIK 2, North Jakarta.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

Do you have customer service experience?

Do you have experience in an administration role?

How much notice are you required to give your current employer?