Customer Service Representative – Medical/Nursing Background

Teleperformance; Kuta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading customer service provider is seeking Customer Service Representatives in Bali to support an international healthcare account. Candidates should have a background in healthcare and be proficient in English. Responsibilities include managing inquiries and appointment scheduling, ensuring patient confidentiality, and collaborating within teams. This full-time role offers a competitive salary and a supportive work environment.

Benefits

Competitive salary

Performance-based incentives

Ongoing training and development opportunities

Qualifications

• Minimum 1–2 years of experience in healthcare, medical support, or call center environments.
• Familiarity with healthcare systems or practice management tools.
• Understanding of patient privacy and data protection standards.

Responsibilities

• Provide professional assistance to patients and healthcare professionals.
• Manage appointment scheduling and patient data updates.
• Ensure accurate handling of patient information.
• Collaborate with internal teams to resolve issues.

Skills

Proficient in English

Strong multitasking skills

Excellent communication skills

Problem-solving skills

Teamwork skills

Education

Educational background in nursing, public health, or healthcare administration

Tools

Microsoft Office

CRM systems

Telephony systems

Job description

Customer Service Representative – Medical/Nursing Background

Customer Service Representative (English Speaking) – Healthcare Account

Teleperformance Indonesia | On-site in Bali

Teleperformance Indonesia is seeking dedicated and service-oriented Customer Service Representatives to join our on-site team in Bali. You will support a reputable international hospital and healthcare account, delivering high-quality customer care to patients and healthcare professionals.

Qualifications

• Proficient in English (verbal and written) in a professional setting.

• Minimum 1–2 years of experience in healthcare, medical support, or call center environments.

• Educational background in nursing, public health, healthcare administration, or a related field is preferred.

• Familiarity with healthcare systems or practice management tools is an advantage.

• Experience with telephony and CRM systems is a plus.

• Understanding of patient privacy, confidentiality, and data protection standards.

• Strong multitasking skills and ability to manage a high volume of inquiries.

• Proficient in Microsoft Office, Outlook (including multiple inboxes), and Remote Desktop tools.

• Excellent communication, problem-solving, and teamwork skills.

• Willing to work full-time on-site in Bali.

Job Description

• Provide professional and empathetic assistance to patients and healthcare professionals via inbound calls and emails.

• Manage appointment scheduling, general inquiries, and patient data updates.

• Ensure the accurate and confidential handling of patient information.

• Address customer concerns and escalate complex cases as needed.

• Collaborate with internal teams to resolve issues efficiently.

• Stay current with internal policies, system updates, and healthcare protocols.

• Follow all health and safety standards and identify potential risks when applicable.

What We Offer

• Opportunity to work with a respected international healthcare client.

• On-site role at our modern office in Bali, Indonesia.

• Competitive salary and performance-based incentives.

• Supportive and inclusive workplace culture.

• Ongoing training and development opportunities to advance your career.

Employment Type: Full-time

Campaign: International Hospital and Healthcare Account

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.