Customer Service Representative - English Speaking

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic customer support company in Yogyakarta is looking for an English Customer Success Agent. The position involves providing customer support via live chat and calls, requiring excellent English skills and prior BPO experience. Candidates must hold a diploma or bachelor's degree and be willing to work shifts. Join us to enhance customer experiences in a supportive environment.

Benefits

Parking Allowance (60K)

KPI Bonus (200K)

Attendance Bonus (200K)

BPJS (Kesehatan and Ketenagakerjaan)

Qualifications

• Prior work experience as a Customer Service Agent/Chat Support Agent in BPO company for at least 6 months is a must.
• Good proficiency in English is a must, minimum B1 level.
• Willing to work in shifting schedule and onsite in Yogyakarta.

Responsibilities

• Engage with customers through online chat and messaging platforms.
• Assist customers in navigating products or services.
• Troubleshoot and resolve customer problems.
• Document customer interactions and maintain professionalism.

Skills

Read and Write English Skills (B1)

Critical Thinking

Problem Solving

Education

Diploma or Bachelor's degree

Job description

Details:

We're hiring once more, come and join us at Concentrix Indonesia

*Position:* English Customer Success Agent

*Job Role and Description:* Provide support in answering customer inquiries through Live Chats and Calls

*Skillset:* Read and Write English Skills (B1), Critical Thinking, Problem Solving

*Location:* Pakuwon Mall Yogyakarta

*Date of joining:* August 18

*Shifting time:* Mostly Regular Morning Hours (Early Time Slot/ May Vary depending on the Market Assigned)

*Salary:* 2.6- 2.8 Juta Gross (Exclude Benefit)

*Benefit:* Parking Allowance (60K), KPI (200K), Attendance (200K), Overtime (management mandatory and public holiday), BPJS (Kesehatan dan Ketenagakerjaan)

Minimum Education is D3 or S1*

You will be receiving, and email writing assessment for you to complete (if you have received the same email/ job application in the last 15 days please disregard this).

If you are interested on this opportunity, and can join us on the said date/ join ASAP, please submit your updated resume in English.

Responsibilities:

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Qualifications:

• Diploma/Bachelor’s degree holder
• Prior work experience as a Customer Service Agent/Chat Support Agent in BPO company for at least 6 months is a must.
• Good proficiency in English is a must, minimum B1 level.
• Awareness of current affairs and events in the respective markets/countries.
• High on teamwork and engagement. Mature & has the analytical thinking.
• Wiling to work in shifting schedule.
• Willing to work onsite in Yogyakarta.