Customer Service Representative

PT. Teknologi Perdana Indonesia; Jawa Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading innovative transportation company in Indonesia is seeking a customer service representative to assist users with order issues and promotions. Candidates should have excellent English skills, strong communication abilities, and at least 1 year of experience in customer service or sales. This on-site position offers a stable salary with career growth potential.

Benefits

Online training for beginners

Stable net salary with potential increases

Access to a tech-savvy environment

Opportunities for career advancement

Qualifications

• At least 1 year of experience in Customer Service or Sales.

Responsibilities

• Support users in resolving order-related issues via live chat and outbound calls.
• Monitor service rule violations.
• Present users with new offers, conditions, and promotions.
• Assist with online registration for riders.

Skills

Strong command of English

Excellent communication skills

Problem-solving skills

Tech-savvy

Tools

MS Office

Google Workspace

Job description

Maxim is a leading player in the fast-growing ride-hailing industry, committed to providing convenient, reliable, and safe transportation solutions across Indonesia through innovative technology and excellence.

Ideal candidates:

• Have strong command of English (both written and oral).
• Are result-oriented team players with excellent communication and problem-solving skills.
• Are tech-savvy (MS Office, Google Workspace).
• Have at least 1 year of experience in Customer Service or Sales.

Responsibilities:

• Support Maxim users in resolving order-related issues via live chat and outbound calls.
• Monitor service rule violations.
• Present users with new offers, conditions, and promotions.
• Assist with online registration for riders.

Working conditions & benefits:

• Online training for beginners.
• Stable net salary with potential increases based on performance and branch growth.
• On-site work at our well-equipped Sukabumi office, Monday to Friday, 9 am - 6 pm.
• Access to a tech-savvy environment with CRM, educational software, office telephony, high-end messaging tools, and company news blog.
• Potential career growth based on performance, with opportunities for advancement in other regions of Indonesia.

Applicants are asked about their expected salary, English skills, notice period, and willingness for background checks.

Our company specializes in innovative transportation and delivery technologies, aiming to become a global brand and to provide modern, accessible, and safe services worldwide.